Last Friday at my usual 5:30am I went out to my un-garaged 2014 (sept) MS85 to go to work. When I tried to unplug the HPWC I couldn't get the handle out of the car's charge port. When I pressed the button on the handle I could hear the charge port pin disengage (and re-engage when I let go), I did this several times and each time is disengaged and reengaged perfectly. After pulling and wiggling quite strenuously for a couple of minutes I finally was able to pull the handle out of the charge port. When I looked into the now empty charge port it appeared that the end (1/2" or so) of one of the male pins was missing. When I looked at the HPWC handle, this is what I found......
Clearly the handle/charge port overheated during charging and the end of the pin fused to the handle.
Tesla was of course fabulous, they gave me a loaner that day and had my car fixed the next. This morning Tesla sent an electrician to my house to replace my HPWC.
Tesla has always great about fixing issues quickly and professionally, problem is she's been in the shop five times in 19 months and I have 49,823 miles on her..........this could turn out to be a much more expensive car than I had planned on.
That said, I do love driving this car and can't imagine going back to an ICE.
Clearly the handle/charge port overheated during charging and the end of the pin fused to the handle.
Tesla was of course fabulous, they gave me a loaner that day and had my car fixed the next. This morning Tesla sent an electrician to my house to replace my HPWC.
Tesla has always great about fixing issues quickly and professionally, problem is she's been in the shop five times in 19 months and I have 49,823 miles on her..........this could turn out to be a much more expensive car than I had planned on.
That said, I do love driving this car and can't imagine going back to an ICE.