Menlo Service Center Will Be Closing / Dividing Into Two

[Owner]

I have been going to the Tesla Menlo Park service center for four years now. All of my interactions have been wonderful. They will be closing however! From what I understand the first reason is that Stanford owns the property and is going to build some additional facilities. If you are on the San Francisco Peninsula, you probably have noticed a lot of Stanford buildings pop up far off campus. There are some facilities off of 101 and even some in the Stanford Shopping Center.


The second reason I have heard is that a lot of their customers are in Santa Clara county, so they will need a service facility farther south. Menlo Park will be divided into a service center in Sunnyvale near Wolfe Road and El Camino on the site of an old Infiniti car dealership, and the other service center will be in Burlingame. Menlo Park is much more convenient for me than either of these locations.


I do want to give a thank you to everyone who was helped me over the years and treated me so kindly! :biggrin:


May be relevant information for folks deciding on whether or not to buy ranger service up front.


Cross posted from here.

 

[SFOTurtle]

When will this change be happening?

 

[Owner]

Good question, I don't know.

 

[Zextraterrestrial]

I heard there will be a San Rafael Service soon. that is 'close' to me :wink: (still like 260 miles)

aha.. corrected...

it wasn't open when I had a handle replaced.

 

[Merrill]

San Rafael is open, Steve and Matt are there and they have 1 tech last time I visited, hiring and training more.

 

[jaanton]

I'll miss the Menlo Park Service location. I feel a little nostalgic about it. My Roadster info screen says 'Assembled in Menlo Park' i.e. where the important Tesla stuff was installed. It's as close to the factory as the Roadsters ever had.

But Fremont, San Rafael, and Burlingame would all be a little easier for me.

 

[sp4rk]

Going further south ... will that not get too close to Santana Row?

For those unfamiliar with Menlo, this is a pic I took when there 2 weeks ago - as a tourist!

It was unusual as it's a service center and showroom in one.

 

[Kipernicus]

Going further south ... will that not get too close to Santana Row?

For those unfamiliar with Menlo, this is a pic I took when there 2 weeks ago - as a tourist!

It was unusual as it's a service center and showroom in one.

Sometimes a museum too - I've seen beta prototypes and early models of Roadster and Model S there.

 

[gsxrex]

Sunnyvale works out awesome for me as I work near the 101-237-Milpitas clusterf**k. I'm guessing it would be service only.

Guess I should go to Menlo Park just to say I've been. haha

On another note, I got an RSVP to a Tesla event tomorrow evening for the grand opening of the expansion at Santana Row. So lots of changes going on in the Bay Area.

 

[Owner]

I'll miss the Menlo Park Service location. I feel a little nostalgic about it. My Roadster info screen says 'Assembled in Menlo Park' i.e. where the important Tesla stuff was installed. It's as close to the factory as the Roadsters ever had.

But Fremont, San Rafael, and Burlingame would all be a little easier for me.

Well then there was San Carlos. My Roadster is quite a bit older than yours, and was built in San Carlos pre Menlo Park.

 

[sp4rk]

Sometimes a museum too - I've seen beta prototypes and early models of Roadster and Model S there.

Glad I visited when I was in the bay area ... I would say of the half dozen "showrooms" I have been to, it was the nicest in terms of layout; the two staffers I talked to were great too.
But when have we not talked to great staffers?
Factory was the best part of my trip!

 

[Doug_G]

I'll miss Menlo... did my Roadster test drive there, and visited a few times over the years. And I live 4,600 kilometers away...

 

[byt]

NOOOOOOOOOOOOOOOOOOOO! I am right here! Don't go away! I'm gonna cry!

 

[Owner]

I'll miss Menlo... did my Roadster test drive there, and visited a few times over the years. And I live 4,600 kilometers away...

So sweet. Couldn't find an icon that had a little tear on it.... ; {

 

[PureAmps]

I'm personally excited about the Sunnyvale location. I've not had a great experience scheduling with the Menlo Park service center because they are just way too busy, so I've been going to Fremont which has its challenges as well because they handle new vehicle delivery prep. Unfortunately, there are just way too many Teslas on the road these days...

 

[Malasada]

Appreciate the heads up, Owner, this will actually will impact my decision on getting the ranger option (live far from either proposed option but work very close to the Menlo Park store now...ugh). Echoing Pure Amps, hopefully it will add to the overall available service slots. Called last week to get a couple of non-critical (but highly annoying personally) things addressed and Menlo noted that at the time there was a two week wait for service.

 

[Doug_G]

So sweet. Couldn't find an icon that had a little tear on it.... ; {

:crying: ....

 

[jpasqua]

I live less than a mile from the Menlo Park showroom/service center and will miss having it here. There is fairly significant local opposition to Stanford's expansion plans but Tesla has already decided to go. I've tried asking multiple staff members there about their timeline but they either don't know or aren't saying.

 

[CyberDutchie]

That's too bad. Menlo Park must have one of the highest number of Model S owners per square mile. Driving around downtown you will spot several on any given day.

 

[Kaivball]

Going further south ... will that not get too close to Santana Row?

For those unfamiliar with Menlo, this is a pic I took when there 2 weeks ago - as a tourist!

It was unusual as it's a service center and showroom in one.

Santana Row doesn't have a service center.

Sunnyvale will be nice. Much closer for me.