Hi Ciaopec,
As you know, the significant increase in sales has stressed service operations. Our Virtual Meetup with the Regional Service Manager was arranged so he could address our club members regarding what Tesla Service is doing to catch up with sales in Florida.
The meetup only briefly touched on the Merritt Island Service Center. I informed him that I had received positive feedback from our club members and the Space Coast Tesla community at large. I stressed something to him that I had passed on to senior Tesla Management. That is, in certain areas such as the Panhandle and the Space Coast, there is a pent-up demand for Teslas. Prospective buyers are holding off on two things, a nearby Store or Sales operation in which to obtain a test drive and a Service Center. So, I specifically asked him if there was going to be a Sales operation at Merritt Island. As you learned from your visit, they do intend to eventually open up Sales next year. Understandably, service operations are their first priority.
In a follow-up conversation with another Service Manager, he volunteered the opinion that the manager assigned to Merritt Island was very competent. I didn’t discuss with the Service Team how service operations might differ at Merritt Island. However, in my opinion depending on the size of the service center, regular, lite, or large, within a similar type, they would want to have consistent practices wherever possible. They are, of course, compelled to adhere to the same service policies.
Larry
