TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker and becoming a Supporting Member. For more info: Support TMC

MI service need more schedulers and technicians

Discussion in 'Model 3' started by dapao, Feb 20, 2019.

  1. dapao

    dapao Member

    Joined:
    May 2, 2016
    Messages:
    147
    Location:
    Michigan
    Ever since model 3 was in the market, Michigan service quality has been gone down quite a bit. Not only because Michigan does not have a service center, but also simply Michigan mobile service team does not have enough staff to support Michigan customer. I, as a Michigan customer, bought two Tesla despite no service center here because I had passion for this company. But in return, There is only one ranger service scheduler, whose phone is always ringing to voice mail. I tried to call him lately every day for a week and could not get one appointment. The only way to get through is to call Cleveland Service center and they email this scheduler and maybe he will return the call. Don't even mention the one-month-waiting time. This has to change!!!!

    Anybody has same experience?
     
  2. Knightshade

    Knightshade Well-Known Member

    Joined:
    Jul 31, 2017
    Messages:
    5,683
    Location:
    NC
    A few years ago when the Model 3 was first announced there were 70-something service centers in the US.

    As of a couple months ago, with more than 2x the number of cars on the road (and expecting that to double again this year) there was.... 70-something service centers in the US.

    It's another area Tesla utterly and completely dropped the ball, and has only recently given lip service to being surprised at it.

    The real explanation of course is adding SCs and staff cost money, and Tesla was determined to get to this point without doing a capitol raise to pay for such things, so now instead of US delivery hell the people who got the cars are in US service hell.

    The folks in Europe are still 6 months behind in the first hell, they'll be in the second soon enough though.

    Awesome car, just hope it doesn't need anything in a hurry.
     

Share This Page

  • About Us

    Formed in 2006, Tesla Motors Club (TMC) was the first independent online Tesla community. Today it remains the largest and most dynamic community of Tesla enthusiasts. Learn more.
  • Do you value your experience at TMC? Consider becoming a Supporting Member of Tesla Motors Club. As a thank you for your contribution, you'll get nearly no ads in the Community and Groups sections. Additional perks are available depending on the level of contribution. Please visit the Account Upgrades page for more details.


    SUPPORT TMC