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Mic not working on Model X

Discussion in 'Model X: User Interface' started by jayman, Jun 20, 2016.

  1. jayman

    jayman Member

    Joined:
    Aug 31, 2013
    Messages:
    207
    Location:
    Illinois
    We just picked up our new model X last week, #49xx and it is awesome. Our mic doesn't work however regarding placing calls or directions, etc... I tried rebooting both screens to no avail. Thinking I'm gonna have to bring it in unless anyone else has other ideas for a fix? Anyone else have this problem in an S or X?
     
  2. Dazureus

    Dazureus Member

    Joined:
    Jan 9, 2015
    Messages:
    190
    Location:
    Michigan
    You don't have any voice control functions or just some functions aren't working? Are you getting any cluster prompts when attempting to use voice commands? I had some trouble with my voice commands until I remembered that you have to keep holding the steering wheel button to record your command.
     
  3. pchan

    pchan Member

    Joined:
    Jan 20, 2016
    Messages:
    101
    Location:
    Boston, MA
    Just in case you were doing it wrong. You have to keep holding the button to RECORD the voice command then let go when you are done. Unlike most other cars, you can't just click, let it go then speak ...
     
  4. jayman

    jayman Member

    Joined:
    Aug 31, 2013
    Messages:
    207
    Location:
    Illinois
    No, I know. I should have clarified that I own an S so am well aware how holding the button down is neccessary. But the mic doesn't work at all, using siri, navigation music, etc...
     
  5. marcey

    marcey New Member

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    Jul 5, 2016
    Messages:
    4
    Location:
    Glen Ellyn
     
  6. marcey

    marcey New Member

    Joined:
    Jul 5, 2016
    Messages:
    4
    Location:
    Glen Ellyn
    We are not having any success with our Model X voice commands. We got Tesla to print out a copy of the owners manual to help us go through the features in the car. We find that some of the instructions are not very helpful for us. We are not big technology experts in our house. In my Toyota Sienna, the voice command, when given, initiates the dialer and it really IS hands free! This is the law in Illinois. I can't imagine that the high techness of Tesla would be requiring taking hands off of the steering wheel to touch a name on the screen. So, I do believe I'll be calling our local Tesla service area to pick their brains. The sound quality seems to get garbled after about 5 minutes on a call...even when we were just sitting in our driveway.
     

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