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Microphone and voice recognition not working after install of 2019.40.50.1

Discussion in 'Model 3: User Interface' started by Willy3988, Dec 24, 2019.

  1. Willy3988

    Willy3988 Member

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    Jul 13, 2016
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    Location:
    Pleasanton Ca
    Just installed the update and tried the voice recognition but seems like the car is not listening. Tried a reboot and a hard reboot but it is still the same. Can't file a bug report since the microphone appears to be dead. It was all working previously before the update.
     
  2. MacGreiner

    Joined:
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    MD
    Since the 50.1 my voice command function does not work. The window pops up with the green icon but it just sits there like it is deaf after saying something. Anyone else have the same thing happen?
     
  3. Willy3988

    Willy3988 Member

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    Yes same here.
     
    • Informative x 1
  4. Mardak

    Mardak Member

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    USA
    Pushing the right wheel doesn't seem consistent anymore with the latest update, but triggering voice command from the screen seems to work fine.
     
    • Informative x 1
  5. MarkBrokeIt

    MarkBrokeIt Supporting Member

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    Apr 21, 2018
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    Location:
    Seattle
    I've had this experience using the wheel several times with whatever update I had before 50.1 (haven't tried on that version yet).
     
  6. Willy3988

    Willy3988 Member

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    I see others are having the same issue. I am on HW2.5 waiting for the HW3
     
  7. MacGreiner

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    Yeah - just posted the same issue. Made a booking for mobile service next week.
     
    • Disagree x 2
  8. Granian

    Granian Member

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    Dec 1, 2019
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    Location:
    Chicago
    Same problem; no improvement after soft and hard reboots. HW3.0
     
  9. Brad1240

    Brad1240 Member

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    Location:
    Richfield North Carolina
    Yes exact same thing.
     
  10. or0b0to

    or0b0to New Member

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    Dec 24, 2019
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    Location:
    Florida
    #10 or0b0to, Dec 24, 2019
    Last edited by a moderator: Dec 24, 2019
    Ditto.

    2020 LR HW3 - Just picked it up this afternoon from the deliver center.

    Everything worked fine at pickup and on the way home.

    After I connected to wifi this update was pushed to the vehicle, and now none of the voice commands work.

    When I press the button and speak I can see the microphone circle expanding and contracting like it's picking my voice up, but nothing happens.

    Pretty disappointing for this to happen to a couple of hours old car... especially when I went to take the wife for a spin to show off all the goodies and got blocked by the voice commands not working... definitely made the $$$ dropped today seem a little suspect in her eyes.
     
  11. airpor41

    airpor41 Member

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    Aug 2, 2019
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    Location:
    Oregon, near Portland
    Yes, same thing. Reboot. Hard reboot. Occasionally (maybe 1 of 50) works with long (5+sec) delay.
     
  12. SFO_marco

    SFO_marco New Member

    Joined:
    Dec 24, 2019
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    Location:
    San Francisco
    Just upgraded to 2019.40.50.1. Tesla X. My voice command is not working/ microphone doesn't work. The speaker icon comes on, but then nothing happens. Occasionally, it might understand one command. I've tried rebooting twice.
     
  13. MacGreiner

    Joined:
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    Same for me. I have tried the double scroll wheel reboot, the vehicle power off reboot, using the scroll wheel and using the touch screen to activate. Nothing works apart from the play command. Doesn't look like a hardware issue. Something is up.
     
  14. PL6D1N

    PL6D1N Member

    Joined:
    Jul 11, 2019
    Messages:
    13
    Location:
    Florida
    Same here. Scroll wheel is hit or miss and on screen has quite a delay and also hit or miss. I’m sure they will figure it out.

    On a positive note wiper speed adjustment worked for me. “ Wiper speed one” and “Wiper speed up” seemed to work.

    Let’s see what else we can do
     
  15. mtndrew1

    mtndrew1 Active Member

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    Gardena, CA
    Mine’s not working either.
     
  16. steven415

    steven415 Member

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    California
    same...it's very hit or miss. worked 1 out of 15 tries.
     
  17. StealthPenguin

    Joined:
    Dec 1, 2019
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    Location:
    Minnesota
    Having the exact same issue here. Works once with restart and then stops again. Quite disappointing.
     
  18. 3Victoria

    3Victoria Active Member

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    May 8, 2016
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    Location:
    Victoria, British Columbia
    Theory is that Tesla servers are getting swamped with everyone trying this out. I have had hit and miss responses. Likely needs action at Tesla's end. Hoping it is fixed soon.
     
  19. SarasotaModelS

    SarasotaModelS 2019 Model 3 Performance

    Joined:
    Mar 22, 2014
    Messages:
    103
    Location:
    Sarasota, Florida
    I am experiencing the same issue too. The voice command feature works only 10% of the time.
     
  20. EVinAZ

    EVinAZ Member

    Joined:
    Sep 28, 2019
    Messages:
    17
    Location:
    Tucson, Arizona
    Hard to believe they pushed a new firmware with one of the major features is voice commands and it doesn't work. Worst update ever. Hopefully a quick fix is forthcoming.
     

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