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Mid Range waiting room
- Thread starter Esquire
- Start date
91355White3
Member
91355White3
Member
Cyclone
Cyclonic Member ((.oO))
Sadly, he is not wrong. His comments are often echoed by others, but I would add that a key point is "YMMV". It all depends on how well versed and how proactive the individuals are work with are, and its a crapshoot who you get. The folks I worked with on my car in Vegas were excellent, everything happening quickly (send a text, typically same day or next day response), with clear communication about the requirements. That said, I expected to be flexible and if I went in expecting that it should work this way or that way, I would have been frustrated. Instead, I went in with the attitude that Tesla will likely want this or that, but who knows how they will want it formatted or submitted. So when the time came for approval letters, registration details, insurance, etc. I got it all done easily, but it was done differently than even my prior Tesla buying experience.
One area that I had a "negative" (using the world lightly though) experience is with the local delivery advisor. The guy was quick to respond, but when I sent pics of minor quibbles about my car before delivery (I saw it on the lot the Friday before my Wed delivery), come Wednesday, the issues hadn't been addressed. That's not so bad in my book b/c I knew they are focused on getting deliveries done for year-end so everyone possible can get the full credit, but the real negative of it was I wasn't given any indication of when the concerns might be addressed. It has now been over two weeks, and I still don't know. I finally heard today that it would take at least three weeks to get the paperwork to register my car (a question I asked about on Monday, 5 days ago), but still no answer to the question "About when and how is the process to address the concerns noted at delivery?". The email didn't include an answer to that question.
That said, being an existing Model S owner, I have a good relationship with my Service team, who ultimately the Delivery team will task with addressing my issues, and my Service contacts already are aware of what needs to be done to my 3, so they are just waiting on getting the green light from Delivery. Thankfully, they are mostly minor (two plastic trim pieces to adjust, not even replace, and the glovebox light hasn't ever worked, and one spot on the paint that likely just needs to be buffed), so they are not really impeding my use of the vehicle.
Say what you will about Starbucks coffee (great, sucks, taste burnt, too expensive, whatever), it is by and large consistent. That is not a quality Tesla's Delivery process currently exudes.
I didn't get a notification, just kept hitting refresh every 15 minutesWhen you get a VIN is there any notification sent? SMS? Email?
Just wondering if I really need to hit reload every 15 minutes...
91355White3
Member
I got my VIN via email. I got my delivery via email and text.When you get a VIN is there any notification sent? SMS? Email?
Just wondering if I really need to hit reload every 15 minutes...
Originally scheduled for the 27th, now picking up tomorrow. Cant freaking wait.
My Configuration wasnt finalized and pushed through...Picked her up today, 1 tiny paint chip and a couple of smudges on exterior and interior dash..Otherwise amazing! Totally worth the wait!
91355White3
Member
was it showing up properly on your account under completed tasks list? how did they figure out that your configuration was not pushed through? ill probably need to ask them the same.
I finally got the car this evening. I called many times and was feeling really gloomy, when suddenly I got the call that they would deliver this evening. It was very clean inside. the outside was ok ... not that great ....they just ran it through their carwash but didn't wipe it down ....so some water spots on the mirrors etc. ....but overall the car was in good shape .... I didn't notice any scratches or cracks in the roof or anything, Once I got the car, I was so happy that I forgot all about the delivery nightmare I had just been through.
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I got my car yesterday 12/20 home delivered @ 12pm instead of 12/22 pickup. The delivery guy came on time exactly at noon and immediately could find my car on my app. The person who delivered is someone who actually works with Tesla Solar panels.Looks like he volunteered to deliver it to me while , the delivery agent came 1hr later with paperwork to sign. The car was in pristine condition sparkly interior / exterior Blue ext, blank interior . no scratches, damages noted. Went through all my checklist items.The first guy gave little intro about car features , but he could not answer many of my questions. (Glad I already watched lot of videos online ) Was not able link my Homelink button to garage remote and my Owners manual though panel does not display anything after I make selections. Other than that I figured out everything pretty easily on the Panel.
The actual delivery advisor who came @1.15pm , she was only there for 10min , made me sign paperwork for DMV, and took payment checks (from credit union). I was already late for work, so did not bother much .
I AM IN LOVE WITH MY CAR ALREADY . Made so many short trips to groceries (which I never do) in the last 24r , I feel like not getting out of the car. Cant wait to play with more of its features this weekend.
Good luck everyone.
The actual delivery advisor who came @1.15pm , she was only there for 10min , made me sign paperwork for DMV, and took payment checks (from credit union). I was already late for work, so did not bother much .
I AM IN LOVE WITH MY CAR ALREADY . Made so many short trips to groceries (which I never do) in the last 24r , I feel like not getting out of the car. Cant wait to play with more of its features this weekend.
Good luck everyone.
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Familiar story - I found this forum/thread while searching the interwebs for info about Tesla Model 3 Mid-Range delays (as I could see tons of people on Facebook/Twitter getting their AWD orders fairly promptly, while the majority of people with delays seemed to be Mid-Range order holders).
I'm over in Seattle and I ordered a Mid-Range, White Exterior, White Interior, 18" Aero wheels, with EAP on November 23rd. Car is fully paid for and my account shows a delivery date of 12/29, but I have no VIN assigned. When I contacted Tesla they told me that the delivery date is meaningless unless there is a VIN assigned. I was told that they would get my delivery specialist (Matthew S) to contact me, but he never has. I keep asking for his details, but no joy.
I'm out of town after 29th, so if this delivery date slips i'll be totally screwed. I did hear about one other person who had non-refundable flights and apparently Tesla allowed him to go into the store and do all the paperwork etc + then have the car delivered to his driveway in absence. Tesla will probably not admit that they are doing this, but it seems to be happening if you push hard enough and cry a little in front of them (lol).
I've already seen a few people who ordered Mid-Range models on Nov 27th get their deliveries...so i'm concerned about my order delay and will probably go into the store tomorrow to talk to someone. I'll also see what inventory they have left and If there is a AWD version of my order, then i'll probably take it.
I see a lot of (eventual) success stories in this thread, so I am hopeful....but i'm also curious how many of those successes required constant phone calls and in-person visits to Tesla to move things along?
I'm over in Seattle and I ordered a Mid-Range, White Exterior, White Interior, 18" Aero wheels, with EAP on November 23rd. Car is fully paid for and my account shows a delivery date of 12/29, but I have no VIN assigned. When I contacted Tesla they told me that the delivery date is meaningless unless there is a VIN assigned. I was told that they would get my delivery specialist (Matthew S) to contact me, but he never has. I keep asking for his details, but no joy.
I'm out of town after 29th, so if this delivery date slips i'll be totally screwed. I did hear about one other person who had non-refundable flights and apparently Tesla allowed him to go into the store and do all the paperwork etc + then have the car delivered to his driveway in absence. Tesla will probably not admit that they are doing this, but it seems to be happening if you push hard enough and cry a little in front of them (lol).
I've already seen a few people who ordered Mid-Range models on Nov 27th get their deliveries...so i'm concerned about my order delay and will probably go into the store tomorrow to talk to someone. I'll also see what inventory they have left and If there is a AWD version of my order, then i'll probably take it.
I see a lot of (eventual) success stories in this thread, so I am hopeful....but i'm also curious how many of those successes required constant phone calls and in-person visits to Tesla to move things along?
Wow, Elon just replied to me twice on twitter about the mid-range situation:
Question: "How about fulfilling the outstanding orders for mid-range RWD? Many of us are really concerned about the lack of updates and proximity to EOY."
Elon: "It will be tight, but Tesla production should have all mid-range Model 3 orders delivered by year end"
Question: "Thank you for replying sir. What will happen if someone’s pre-December order doesn’t make it in time?"
Elon: "If Tesla committed delivery & customer made good faith efforts to receive before year end, Tesla will cover the tax credit difference"
I think that might be the first time he's publicly talked about covering the tax credit difference for us (in worst case scenario)!
Question: "How about fulfilling the outstanding orders for mid-range RWD? Many of us are really concerned about the lack of updates and proximity to EOY."
Elon: "It will be tight, but Tesla production should have all mid-range Model 3 orders delivered by year end"
Question: "Thank you for replying sir. What will happen if someone’s pre-December order doesn’t make it in time?"
Elon: "If Tesla committed delivery & customer made good faith efforts to receive before year end, Tesla will cover the tax credit difference"
I think that might be the first time he's publicly talked about covering the tax credit difference for us (in worst case scenario)!
355rockit
Member
That is awesome. I asked the same question to a rep on the toll-free number a few days ago and the rep stated that there is no compensation if the delivery date misses end-of-year for a confirmed delivery appt. Hopefully this info flows to the call center and delivery centers. Hopefully they will be able to deliver by end-of-year or discount the purchase price by the tax credit difference.
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