I decided to purchase a MYP before the end of the year to take advantage of the year-end perks. The only way to assure delivery before 2021 was to buy a demonstrator vehicle. My Tesla agent found a nice car with my exact specifications and only 343 miles (and a discounted price because of those miles).
The car was delivered to my driveway from the local delivery center and I found it waiting when I got home. I logged on, accepted delivery, and it was only then that I saw the odometer reading of 496 miles.
I called the delivery center to complain, and the agent I spoke with told me that because I had opted for home delivery, there were miles accumulated from that drive. The problem with that explanation is that my delivery center is only 30 miles away. He then suggested that the car was a demo car and “was probably continued to be used as a demo car until it was delivered to me.” I argued that once Tesla and I had finalized the purchase agreement and they had taken my payment in full, it became my car and shouldn’t have been used at all. He didn’t seem to care. I then asked for an additional discount now that the car had almost half again as many miles as the purchase agreement had stated, but he said that the discount I had already gotten was for the mileage that was on the car. I argued that the discount was for 343 miles, not 496, but he didn’t seem care about this either. Finally, I asked for more Supercharging miles on my existing Model 3, but he said that they couldn’t change the referral miles once awarded.
I asked to get a manager involved, and he came back with an offer of $100 credit at the Tesla store. By this point, I was so frustrated, and figuring this was better than nothing, I accepted. He said the manager would process this and send me an email with the voucher.
That was three days ago, and I still have not received the voucher. Talk about adding insult to injury!
Am I alone on this, or have others had unreasonable excess miles on delivery?
The car was delivered to my driveway from the local delivery center and I found it waiting when I got home. I logged on, accepted delivery, and it was only then that I saw the odometer reading of 496 miles.
I called the delivery center to complain, and the agent I spoke with told me that because I had opted for home delivery, there were miles accumulated from that drive. The problem with that explanation is that my delivery center is only 30 miles away. He then suggested that the car was a demo car and “was probably continued to be used as a demo car until it was delivered to me.” I argued that once Tesla and I had finalized the purchase agreement and they had taken my payment in full, it became my car and shouldn’t have been used at all. He didn’t seem to care. I then asked for an additional discount now that the car had almost half again as many miles as the purchase agreement had stated, but he said that the discount I had already gotten was for the mileage that was on the car. I argued that the discount was for 343 miles, not 496, but he didn’t seem care about this either. Finally, I asked for more Supercharging miles on my existing Model 3, but he said that they couldn’t change the referral miles once awarded.
I asked to get a manager involved, and he came back with an offer of $100 credit at the Tesla store. By this point, I was so frustrated, and figuring this was better than nothing, I accepted. He said the manager would process this and send me an email with the voucher.
That was three days ago, and I still have not received the voucher. Talk about adding insult to injury!
Am I alone on this, or have others had unreasonable excess miles on delivery?
