Minor annoying issue - Volume control

[HUSH]

Model S 2014 P85+ Signature. (41.000Km).

I recently had the latest hardware re-call installed with all the latest software updates.
Still this problem persists. I was hoping this would have solved the issue, but no.
When I listen to the music (doesn't matter which source USB, Radio etc.) the Volume
control wheel works fine. Selecting Next/Previous Track no problem.
But, when I use the Navigation function, the Volume control for the music is gone but
still works by using the bottom left up/down arrows on the main screen.
The display shows the Volume graphic but it says "Nav".
I have never used Voice control for Navigation. When I close Navigation
the Volume Control does not go back to the Music function.
A soft re-boot with both wheels brings everything back to normal.

The Service Centre says "Bring it in and we'll have a look at it" (At a cost).
when explaining the issue they had no immediate solution and were not
familiar with this problem. The service center is an Hours drive away.

Your thoughts please? Much appreciated
Theo

 

[HUSH]

Model S 2014 P85+ Signature. (41.000Km).

I recently had the latest hardware re-call installed with all the latest software updates.
Still this problem persists. I was hoping this would have solved the issue, but no.
When I listen to the music (doesn't matter which source USB, Radio etc.) the Volume
control wheel works fine. Selecting Next/Previous Track no problem.
But, when I use the Navigation function, the Volume control for the music is gone but
still works by using the bottom left up/down arrows on the main screen.
The display shows the Volume graphic but it says "Nav".
I have never used Voice control for Navigation. When I close Navigation
the Volume Control does not go back to the Music function.
A soft re-boot with both wheels brings everything back to normal.

The Service Centre says "Bring it in and we'll have a look at it" (At a cost).
when explaining the issue they had no immediate solution and were not
familiar with this problem. The service center is an Hours drive away.

Your thoughts please? Much appreciated
Theo

Solved. Had to do a Factory Reset to solve the problem. No fun to do as you have to re-enter all your settings and log in with passwords etc. Worth the hassle though as everything is working again.

 

[DerbyDave]

Solved. Had to do a Factory Reset to solve the problem. No fun to do as you have to re-enter all your settings and log in with passwords etc. Worth the hassle though as everything is working again.

That leads me to believe there is a corruption in the User Profile in use. Instead of doing the complete factory reset, you could try to create a new user profile and use that profile. There wouldn't be as much reentry, and less of a hassle if it works.