Took delivery of my AWD LR Multi-cost Red Model 3 on September 21. At delivery I noticed 4 minor paint issues and they were noted on a due bill. Fast forward to last week, I dropped the car off to the Tesla approved body shop for paint repairs.
This Tuesday I was told the car was done and went to pick it up. They informed me they had to repaint the front and rear bumpers. And when inspecting the car I notice a huge difference in both the color and metallic/pearl layer between the bumper and other panels. I voiced my displeasure and to the body shops credit they agreed to look into why it’s not matching and have it redone.
Today I got a call requesting that I come down to the body shop to talk options. Long story short when examining the car with the body shop manager, paint manager and service manager from Tesla it was determined the car needed to be completely repainted. Basically the factory base layer was painted to inconsistent and even within each panel there is a huge difference from one area to another. When I looked at the car again it was clear that some areas were closer to pink then red because of not having enough paint (I wish I had paid more attention when I first picked up the car).
So now I’m without the car for a minimum of 3 more weeks. And I’m furious. I stopped by Tesla after meeting with the body shop and voiced my displeasure. Basically told them I want a new car or compensated for the time and hassle of not having this one. The delivery manager I set with wasn’t that helpful, but I did convince him to escalate it up to the regional manager.
what does everyone think I should do for next steps? Keep on top of the delivery manager? Can I escalate it myself to corporate? Think it’s even worth keeping this car, or should I insist on a new one?
This Tuesday I was told the car was done and went to pick it up. They informed me they had to repaint the front and rear bumpers. And when inspecting the car I notice a huge difference in both the color and metallic/pearl layer between the bumper and other panels. I voiced my displeasure and to the body shops credit they agreed to look into why it’s not matching and have it redone.
Today I got a call requesting that I come down to the body shop to talk options. Long story short when examining the car with the body shop manager, paint manager and service manager from Tesla it was determined the car needed to be completely repainted. Basically the factory base layer was painted to inconsistent and even within each panel there is a huge difference from one area to another. When I looked at the car again it was clear that some areas were closer to pink then red because of not having enough paint (I wish I had paid more attention when I first picked up the car).
So now I’m without the car for a minimum of 3 more weeks. And I’m furious. I stopped by Tesla after meeting with the body shop and voiced my displeasure. Basically told them I want a new car or compensated for the time and hassle of not having this one. The delivery manager I set with wasn’t that helpful, but I did convince him to escalate it up to the regional manager.
what does everyone think I should do for next steps? Keep on top of the delivery manager? Can I escalate it myself to corporate? Think it’s even worth keeping this car, or should I insist on a new one?