Missing Account Documentation

[StephenEdinb]

So I logged into my account over the weekend to find all my documents including Final Invoice had disappeared. Popped into Edinburgh showroom yesterday and they were none the wiser as to why. They were able to tell me I had a delivery date of Thursday 12th so I guess not all bad?!

 

[LeDave]

Same thing happens to me although I don’t have a VIN or delivery date.

Seems like the Documents section is loading after the page load and there is now a javascript error that block it from being loaded.

I’ve email them but no answer of course

 

[ProfessorK]

Yup, same with me.

 

[Imidogen]

Same with me . I don't have a VIN or VIN in SC yet. However i had a Tesla purchase order agreement on the account --> Manage page. Seems to have disappeared over the weekend. Can only refresh the page and hope for the best especially with the stories I have heard about non-existent support from Tesla.

 

[Andywil]

Same for me

 

[mmca22gr]

glad it is not just me then

 

[mrobins64495]

Same here. Thought it was the least company so have been having a go

 

[mmca22gr]

Anyone got a resolution to this missing account documentation problem?

 

[ProfessorK]

Nope.

 

[StephenEdinb]

I wouldn’t worry that it means anything negative about your order guys. I just got a delivery appointment confirmed and my documentation is still nowhere to be seen almost 10 days later.

 

[djgillett]

Yeah, mine disappeared several days ago and I've got a delivery appointment, so...can't be a big deal?

 

[booyaka76]

I've just had credit note 3 and invoice 3 appear in my account. Vin remains the same but Delivery date bumped from 25th September to 1st October on 3rd invoice. Nothing has changed, not made any other payments or anything so why all the invoices/credit notes....so weird

 

[Christiez]

I've also had my documentation disappear, was there yesterday evening and just checked to find nothing.

 

[mmca22gr]

I wouldn’t worry that it means anything negative about your order guys. I just got a delivery appointment confirmed and my documentation is still nowhere to be seen almost 10 days later.

It might actually be a positive thing!

 

[Andywil]

Just had this reply to my email

Thank you for your message. The documents have been removed because we have checked you out for your Model 3 delivery. Once we have a vehicle assigned to you we will provide you with a delivery timeframe and an invoice.


We can’t wait to introduce you to your Model 3!

 

[ProfessorK]

Oh, interesting!

 

[Andywil]

Yes interesting, but not very helpful or informative.

I hope it means that I will be getting a final invoice and delivery date soon.

 

[JohnnyMiller]

I’m in the same situation I think, had a vin assigned, an email reply yesterday from deliverygb saying early October delivery, but today the vin is gone along with my order agreement..... this is the most haphazard order to delivery experience I’ve ever come across.... I’m ok with the wait, but don’t like the non/mis information