My Model 3 has been paid in full for about 3-4 weeks now. I was in contact with a delivery specialist in Las Vegas who coordinated a pickup date 2 weeks in advance with my local Texas service center which was scheduled for last Friday. Early that Friday, I received an email saying that the truck driver was delayed and my pickup would be changed to the next day. Then I received an email that night saying my windshield was actually cracked and a new one would need to be shipped for repairs and no specific date was given.
I inquired about the possibility of getting a loaner in the meantime and requested documentation or a photo showing the damage to my new car. After promising to look into the loaner and provide documentation, the local rep stopped responding about a week ago. After many phone calls, texts and emails trying to get an update, I finally got a response from a service manager who estimated completion by Thursday (today) or Friday.
The local shop has not answered the phone all week to give an update, so I just got off the phone with Tesla's generic repairs customer service. This person told me that he does not show that my car has arrived and he confirmed that my car was not with the service center who claims to be doing the repairs.
So at this point I have 2 Tesla employees who have told me that my car is in their shop being repaired, and I have one telling me that my never arrived. I feel like I'm getting the runaround, and I'm getting more confident that this is a delay tactic for a car that was not even delivered. I would love an answer, but nobody seems to have a consistent one.
Has anyone dealt with this? Any ways to escalate or talk to someone who has the real answer?
I inquired about the possibility of getting a loaner in the meantime and requested documentation or a photo showing the damage to my new car. After promising to look into the loaner and provide documentation, the local rep stopped responding about a week ago. After many phone calls, texts and emails trying to get an update, I finally got a response from a service manager who estimated completion by Thursday (today) or Friday.
The local shop has not answered the phone all week to give an update, so I just got off the phone with Tesla's generic repairs customer service. This person told me that he does not show that my car has arrived and he confirmed that my car was not with the service center who claims to be doing the repairs.
So at this point I have 2 Tesla employees who have told me that my car is in their shop being repaired, and I have one telling me that my never arrived. I feel like I'm getting the runaround, and I'm getting more confident that this is a delay tactic for a car that was not even delivered. I would love an answer, but nobody seems to have a consistent one.
Has anyone dealt with this? Any ways to escalate or talk to someone who has the real answer?
