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Missing USB Ports
- Thread starter Geelmeel
- Start date
Don't worry the service center can easily retrofit your airbags at a later time, just schedule via the Tesla app.
Yes, I just took delivery of a 2022 Y on Wednesday, and the 2 front USB-C sockets in the front console compartment, are missing. There's just two empty holes. Probably no co-incidence that the wireless charger pads don't work either.
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
Really ticked off - the price you pay for a car like this and basic equipment has not been installed. So right now the only way to charge my phone is to run a cable from the USB-C sockets in the back, or lock it in the glovebox...
Pretty unacceptable, and I'm a Tesla supporter. How about crediting you some $$$ for the inconvenience? I mean Uber credits are nice, but wasting an entire day or two for service center appointments also is super annoying. Maybe they can do it will a mobile visit. I'd be very irritated as well.
That is bonkers to me that they would do this without telling you.
What are they going to do about it? Did they say how long before they fix it?
brandon8387
Member
brandon8387
Member
Wait for it to be properly instructed by Tesla later?
IChillinz
Member
I was reading about this and yes I fully understand your frustrations, but Tesla isnt the only company delivering cars without these items. Other companies are having problems too. They will install them when they come in. So as frustrating as it is, would you rather not have them deliver your car and wait, or take it without the ports and have them install later. It’s a parts shortage issue. At least for me id take it as is and get the parts later.
Now if they delivered it and didnt make it known that is not good PR. They should at least let people know they are missing the USB ports.
Now if they delivered it and didnt make it known that is not good PR. They should at least let people know they are missing the USB ports.
+1 Completely agree with everything you said here. Exactly right, at least let the buyer know and they can make their decision. I would rather have the car right now and deal with it later than wait weeks for the car all because of a couple USB ports. Some companies are having issues far beyond just USB ports. It will be interesting to see their response, mobile service seems like an appropriate solution here to not further inconvenience the customer.
You’re thinking about it’s bad for PR… it’s actually bad for buyers/customers that I care more
But maybe I shouldn’t since I’m a shareholder of TSLA lol
Can everyone update this Google form I’ve been keeping? I’d like to see if there are any discernible patterns to the omission.
Results: Tesla missing port tracker (Responses)
Results: Tesla missing port tracker (Responses)
BigDanSRQ
Member
Just an inconvenience… but part of our world today. No big deal really. Lots of people without food and clean water. I’m certainly not going to complain about missing USB ports.
Spidey616
Member
I think part of the problem is Tesla wasn't alerting people to this issue. So people got their brand new car and then couldn't plug in their phone to charge or wirelessly charge. On Reddit some SAs were finding out and alerting people but it varies in each location.
If Tesla tells people about this up front its less of an issue. But by just delivering and saying nothing it comes off as trying to sneak things past people.
Personally its problematic if this is something that has to be fixed at a Service Center as I live 90-120 minutes away traffic depending.
If Tesla tells people about this up front its less of an issue. But by just delivering and saying nothing it comes off as trying to sneak things past people.
Personally its problematic if this is something that has to be fixed at a Service Center as I live 90-120 minutes away traffic depending.
Hmm Covid seems to be the excuse for all aspects of degraded service. Packages showing up 3 days late, 2 hour phone cues, cars shipped with missing parts. Seems like a convenient excuse for some companies to provide shitty service, sorry Covid doesn't give a free pass for quality control.
Unless I was desperate for a car, I'd want to wait until the car was perfect.
This is my fear. If we are missing ports, we will make it work, but let us know. We take delivery on Friday and we only have a heads up of the probability because we read articles and seek out info around here. Thank goodness for built in Nav, so Waze doesn’t kill my older phone battery.
BigDanSRQ
Member
Do you expect this is happening on every MY and M3 being delivered? I wonder what the guy on the assembly line is doing with his time right now? Ummm, the USB port box is empty?!?!?
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