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Mobile access Disappeared my first night????

Discussion in 'Model 3' started by DrivingTheFuture, Aug 11, 2018.

  1. DrivingTheFuture

    Joined:
    Oct 21, 2015
    Messages:
    801
    Location:
    United States
    My model 3 disappears from my Tesla account... On my first day. I even got a notice in the app that it had been removed. With no reason tho... More disconcerting tho is that my model 3 disappeared from my Tesla online account , still looks like a reservation. I called Tesla, they said this is "normal" and that it will be back in 48 hrs... Gee, great, paid almost 80k for a car with missing parts and no cellular access. Anyone else have this problem???
     
  2. SpudLime

    SpudLime Member

    Joined:
    Jun 10, 2018
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    933
    Location:
    Chantilly, Va (Loudoun)
    That happened to me also. I called my DS and she got it taken care of. Had it back within about 4 hours.
     
    • Like x 1
  3. PoitNarf

    PoitNarf The Clown Prince of Crime

    Joined:
    Jun 7, 2016
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    1,433
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    NJ
    Many of us experienced this as well, myself included. The way I understand it is that Tesla gives you temporary access when you take delivery to connect your phone to show you how phone as key works and to make sure it works in the first place. At that point you are still not considered the owner of the car in Tesla’s system. If you are designated the owner in Tesla’s system fairly quickly then you may not notice any temporary hiccup in access from the phone. But if whatever they need to do on their end takes a little while then you will have a period of time where you don’t have access from your phone. When this happened to me I first noticed it a few hours after I took delivery but my access was restored just a few hours later.

    Tesla really needs to do a better job of warning people about this during delivery or better yet figure out how to change their backend processes so that it doesn’t happen in the first place.
     
    • Informative x 1
    • Like x 1
  4. DrivingTheFuture

    Joined:
    Oct 21, 2015
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    801
    Location:
    United States
    It is the fact that I wasn't notified of it that made it worse, but also that model 3 has no key fob unlike S and X.
     
  5. toddklaus

    toddklaus Member

    Joined:
    Jul 20, 2018
    Messages:
    55
    Location:
    San Jose, CA
    M delivery specialist told me this would happen, but after waiting 24 hours for it to turn on, I noticed that 'Allow mobile access' was turned off in the car. Once I turned that on, everything worked.
     
  6. DrivingTheFuture

    Joined:
    Oct 21, 2015
    Messages:
    801
    Location:
    United States
    That's a diff issue tho... Mobile access on or off you still see the car in your account, I have nothing all it shows me is the videos
     
  7. Cnugad

    Cnugad New Member

    Joined:
    Sep 2, 2018
    Messages:
    3
    Location:
    Brooklyn
    Same thing happened to me. Worked great when it was there and then it was yanked after a day. There should be a disclaimer that the app access would be taken off temporarily. It’s a safety issue.
     
    • Disagree x 1
  8. Garlan Garner

    Garlan Garner Well-Known Member

    Joined:
    Mar 31, 2016
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    Call Tesla Customer Support. They do answer the phone. They will be open in a few hours. No one here would be able to fix this for you.
     
  9. golfpilot

    golfpilot Member

    Joined:
    Oct 14, 2016
    Messages:
    130
    Location:
    SF Bay Area
    My mobile app wasn't working as I drove off the lot. Turned out I had the wrong car... Might sound silly, but did you check your vin..
     
  10. Garlan Garner

    Garlan Garner Well-Known Member

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    Your app should have opened your car.....to drive off the lot.

    I have yet to use the card.
     
  11. TexasEV

    TexasEV Well-Known Member

    Joined:
    Jun 5, 2013
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    6,809
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    Austin, TX
    No it’s not a safety issue. I understand you’re upset about this glitch, but it’s a bit of hyperbole to call losing access to the mobile app a safety issue.
     
  12. Larry Hutchinson

    Joined:
    Dec 15, 2012
    Messages:
    146
    Location:
    Beaverton, OR
    This happened to me today. The car was delivered Wednesday (4 days ago) and I had access then (not sure if the delivery guy did something or not.)

    I paid by personal check so perhaps that caused a delay. I'll wait a day or so before calling.

    Not sure if it is related but I noticed my phone had gone into low power mode. Wonder if the removal somehow made the phone not sleep.
     

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