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Mobile App Access After Delivery (Model 3)

Discussion in 'Canada' started by incogzeto, May 24, 2018.

  1. incogzeto

    incogzeto New Member

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    I was just curious how long after delivery does it take for you to have access to your Model 3 through the Tesla app on your phone. Were you able to access it at delivery? Or did you have to wait a few days?
    Thanks.
     
  2. Tony_YYZ

    Tony_YYZ Active Member

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    Caledon, ON Canada
    You gain access to it at delivery. It will eventually disappear for 24-72 hours and then return.
     
  3. realtycoon

    realtycoon Member

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    Be sure to keep your key card on you. This happened to me, a quick call to service resolved it.
     
  4. EGuzzler

    EGuzzler Member

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    Why does it disappear? Is it part on the onboarding process or is it just a bug?
     
  5. Tony_YYZ

    Tony_YYZ Active Member

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    They activate it at the time of delivery for you to familiarize with it. Then it's deactivated while they process your purchase paperwork in their systems at which point it is then reactivated. It's a crummy process but that's how it goes.
     
    • Informative x 1
  6. ZooSean

    ZooSean ZOO

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    That’s weird
     
  7. johndorian

    johndorian Member

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    That may be the stupidest thing I've ever heard.
     
    • Like x 1
  8. pmich80

    pmich80 Between U and me I'm giddy waitin' for the Model ≡

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    It's also because they deactivate their access at the same time. Transfer full ownership to you.
     
  9. Munch

    Munch Member

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    I enabled mine a couple hours after delivery and never loss access to it. Have never used the key card once except when they showed me at delivery.
     
    • Informative x 1
  10. Tony_YYZ

    Tony_YYZ Active Member

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    I'm sorry :(
     
    • Like x 1
  11. EGuzzler

    EGuzzler Member

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    Oh, I see. Thanks for the info. I guess these are the types of things to expect from a new car company. Compared to the others Tesla is just a baby and will mature their process over time. All things considered, this is a minor annoyance.
     
    • Like x 1
  12. Zirak

    Zirak Member

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    Mine was enabled at delivery and never lost access.
     
  13. incogzeto

    incogzeto New Member

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    Awesome. So from the sounds of it, I'll get access at delivery. Thanks everyone!
     
  14. Towner

    Towner Member

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    May 7, 2018
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    Location:
    Toronto
    Can Confirm - Currently kicked out of the App. "no products connected"

    Took delivery yesterday around 5pm and charged overnight. Woke up with no phone connection
     
  15. insaini

    insaini Member

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    Tesla isn't the only one who does this ... my Range Rover did the same thing ... has to do with transfer of ownership and all that ..
     
  16. johndorian

    johndorian Member

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    Too bad a technology company can't get technology right, at least in this regard.. This is not a hard problem to solve.
     

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