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"Mobile App Remote Access is OFF" (when it's not)

Discussion in 'Model S: User Interface' started by caltechkid, Feb 7, 2017.

  1. caltechkid

    caltechkid Member

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    Hey All,

    My car was in for service but I confirmed with the tech that the order closed over 48 hours ago. I've done all the obvious stuff (reinstall, reboot, etc.) and SERVICE MODE = OFF and MOBILE ACCESS = ON in the vehicle settings. TeslaFi logging was enabled but of course it shows no activity. I have a great service rep but he's confused as to what's going on and has no solution, which is worrying. This was pre software update to the latest version of 2.0.

    Any thoughts/ideas are welcome....of course it's frustrating when you don't know exactly what's going on.
     

    Attached Files:

  2. Tam

    Tam Active Member

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    Is your car in Valet Mode that disables Mobile Access?
     
  3. caltechkid

    caltechkid Member

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    No, definitely in not valet mode =(
     
  4. mblakele

    mblakele radial cross member

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    Maybe try roadside assistance? There's a non-emergency option in the phone tree.
     
  5. caltechkid

    caltechkid Member

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    OK, will try that as well...thanks. 3 days now unf...
     
  6. caltechkid

    caltechkid Member

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    Update, received this from my service advisor:

    "Engineering just got back. Acknowledge the issue. They're aware and working on a solution. They confirmed a server issue. No fix yet.
    Under investigation. This is the early stages of it. I'd guess a couple weeks. We just got 3 other clients today call with the same issue."

    So yeah...fun stuff.
     
    • Informative x 1
  7. Tam

    Tam Active Member

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    Thanks for the update. Does that mean the server issue could affect other cars as well?
     
  8. Lerxt

    Lerxt Member

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    #8 Lerxt, Feb 10, 2017
    Last edited: Feb 10, 2017
    IMG_5022.PNG I have the same problem. Went in for a service and can no longer access my car through the app. Took it back for a firmware update again, as TuneIn radio failed too ( but not Spotify ), and didn't work. They're trying but don't know what the issue is.
     
    • Informative x 1
  9. Gig103

    Gig103 Member

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    I had this problem once, and somehow the RO being closed didn't release the lock on the remote access. Service reached out to the corporate support and they worked it out.
     
  10. Lerxt

    Lerxt Member

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    Back to the SC for the 3rd time to get it working. No one has any idea of how to fix it.
     
  11. Gig103

    Gig103 Member

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    Is there an overseas equivalent of "[email protected]" for e-mail support?
     
  12. caltechkid

    caltechkid Member

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    Worked for one day, then just stopped working again all of a sudden. Awesome stuff.
     
  13. RichardD

    RichardD Supporting Member

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    I can confirm i am atleast one of the three that this is happening too as well. They think the car is still in the service center geo-fence. The usual reboot, -deep reboot, emergency power off, uninstall the app, change the password, didn't work, and quite a few phone calls. Engineering seems to be looking at it but i have not actually spoken to anyone on that team.

    Please post when it is resolved and I will do the same.
     
  14. RichardD

    RichardD Supporting Member

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    My app has connected. After a call with service where they still were not sure why it was not working, I waited a little bit and tried again. It connected. Hope yours resolves soon too. Mine was 70 hours after I picked the car up from service.
     
  15. caltechkid

    caltechkid Member

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    Mine eventually connected, it just goes in and out still unfortunately.
     

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