Please insure that you ordered the proper 14-50 adapter for either a Gen 1, or a Gen 2, Mobile Connector, as they are not interchangeable. I was very surprised that Home Depot actually had an adapter made by AC Works. I don't think my Home Depot handles anything like that. I just looked at the Home Depot web site, and they appear to carry two versions of the AC Works 14/50 adapter, one has a 32 Amp chip, and the other has a 24 Amp chip. I think we can guess which one you have.