Mobile connector button is supposed to open charge port right?

[antchobees]

I had 2 problems with 2 different mobile connectors that came with the car.

1) The first mobile connector that came with the car have a button on the handle to open up the charge port when near. The only problem was that the plug into the car’s charge port is the holes on the connector is off and not aligning with the pins in the car. So I had to go to Tesla to get it replaced.

2) They gave me a new mobile connector and it plugs in correctly. My only problem now is that the button doesn’t open the charge port when I press on it.

Is that Normal?

 

[RandomX]

It is not normal and the button should work to open the charge port.

One thing to try to fix it is "reboot" your mobile connector. In other words, unplug the mobile connector from the wall so it powers down and plug it back in.

Then try again. Hopefully that helps.

 

[Mike_TV]

It sometimes takes a second press of the button to open the charger port door. Doesn't always work on the first press.

 

[antchobees]

It sometimes takes a second press of the button to open the charger port door. Doesn't always work on the first press.

I pressed it over 100 times. Doors are unlocked and phone is in my pocket. I gotta bring it back to Tesla.

 

[antchobees]

It is not normal and the button should work to open the charge port.

One thing to try to fix it is "reboot" your mobile connector. In other words, unplug the mobile connector from the wall so it powers down and plug it back in.

Then try again. Hopefully that helps.

Is the Tesla logo on the Mobile connector supposed to stay on when it is unplugged from the car?

 

[Impaler]

Is the Tesla logo on the Mobile connector supposed to stay on when it is unplugged from the car?

yes if it’s plugged in. Could also be the car and not the mobile connector.

 

[antchobees]

It is not normal and the button should work to open the charge port.

One thing to try to fix it is "reboot" your mobile connector. In other words, unplug the mobile connector from the wall so it powers down and plug it back in.

Then try again. Hopefully that helps.

It sometimes takes a second press of the button to open the charger port door. Doesn't always work on the first press.

It turns out it was a bad cable. Third cable is the charm. The 2nd cable's bluetooth signal from the wand wasn't sending anything to the car. They gave me a brand new cable that is still in a plastic bag. The previous one looks like it was used. The one before that was just faulty and didn't plug in.

The Tesla service manager was dumbfounded and said that this is the first time that 2 in a row were bad. What were the chances?

 

[wmself]

If the car is ‘sleeping’ the button does not work. Need to open a door and wake it up.

 

[antchobees]

If the car is ‘sleeping’ the button does not work. Need to open a door and wake it up.

Yeah did that. It was a faulty cable. The signal wasn't transmitting to the car to open the port.

 

[GlmnAlyAirCar]

I have a similar problem. I recently sold my 2015 Model S and my WC button always opened the charge port. I just purchased a Model Y and the button will not open the port. This leads me to believe it is a vehicle issue. I am going to try opening the port with the mobile connector and see if that makes a difference.

 

[jsight]

I've noticed the same issue. Now I'm wondering if I also have a bad cable.

 

[GlmnAlyAirCar]

I've noticed the same issue. Now I'm wondering if I also have a bad cable.

Later today my wall charger was opening it just fine. ‍

 

[jsight]

Later today my wall charger was opening it just fine. ‍

Mine doesn't fail 100% of the time either. It does fail at really strange times, though, as I know the car is awake.