Hi everyone Tesla mobile service has been great up to this point. Always coming out and correcting the issues as they arise.
My two month old MYP has a rattle in the front driver door area but it’s intermittent and only over bumps or rough roads.
Anyway I discovered several issues. A missing round clip in wheel well, a loose cowl cover clip, and the rear driver door window is very loose and makes a rattling noise when I move back and forth.
I scheduled mobile service for the first two issues and they converted it to a service center appt. I told them the SC is 45 mins each way and they said to cancel and put in another and they would try to keep it mobile service. Now I added the 3rd issue when putting in the new request and they again converted it to a service center appt for 7:45am.
Does a report of a squeak or rattle have to only be resolved at the SC? Now they say there is no way the only option is to drop off at SC and do a ride along to reproduce.
I’m frustrated because I feel like they should be able to resolve the issues I pointed out without spending half the day at the SC to drop off.
My two month old MYP has a rattle in the front driver door area but it’s intermittent and only over bumps or rough roads.
Anyway I discovered several issues. A missing round clip in wheel well, a loose cowl cover clip, and the rear driver door window is very loose and makes a rattling noise when I move back and forth.
I scheduled mobile service for the first two issues and they converted it to a service center appt. I told them the SC is 45 mins each way and they said to cancel and put in another and they would try to keep it mobile service. Now I added the 3rd issue when putting in the new request and they again converted it to a service center appt for 7:45am.
Does a report of a squeak or rattle have to only be resolved at the SC? Now they say there is no way the only option is to drop off at SC and do a ride along to reproduce.
I’m frustrated because I feel like they should be able to resolve the issues I pointed out without spending half the day at the SC to drop off.