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Mobile service MIA

Discussion in 'Canada' started by Victoria3, Jan 7, 2020.

  1. Victoria3

    Victoria3 Member

    Joined:
    Nov 3, 2019
    Messages:
    60
    Location:
    Victoria, BC
    Had an issue since taking delivery of my model 3 in October. After waiting 5 weeks for a mobile service appointment, he finally came and needed to order parts. He said it would be 1-2 weeks, and it has been 4 weeks... haven't heard a single thing since then. I have no contact information for mobile service or any kind of service phone number. What am I supposed to do? Knew this was the Achilles heel of tesla when I ordered but come on!
     
  2. WolfHero

    WolfHero Member

    Joined:
    Aug 23, 2018
    Messages:
    127
    Location:
    Vancouver, BC
    For me, whenever I had mobile service appointment (3 times), they sent text to my phone to confirm appointment as well as notification on any delay on the day of appointment. If you have that text, please try reply to it to ask for status update.
     
  3. Victoria3

    Victoria3 Member

    Joined:
    Nov 3, 2019
    Messages:
    60
    Location:
    Victoria, BC
    Used the email and got ahold of somebody. Finally scheduled for February...only 5 months after delivery. Hopefully Tesla can get their service together as it's only going to get worse as volume deliveries continue!
     

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