New to the forum and this happened last Friday and i was still kinda shocked by the unexpected turn of events.
So, here's the long story. Got my reservation in on 3/31 standing probably 11th in line out the store early morning 5:30 am, waited patiently and saw my reservation move to configure on 2/22 and configured my M3 that night in my favorite color Red with EAP and base wheels.
Got a call from Nevada to schedule my delivery on Apr 6th and was told car would be arriving soon to Indianapolis and i could figure out financing and the next steps. Got all my financing pre-approved and kept in touch with the Nevada Tesla rep. So, last week, while talking about financing and going over some trade-in estimates for one of my cars, i asked for my car's whereabouts and he says that it's already in the local service center. So i get my pro forma agreement for my bank and this was Thursday. I didn't get in touch with my bank again and wanted to follow it up on Friday but I got busy and I couldn't do it on Friday but decided, hey, why not snoop on the Tesla service center lot and check out my car since i already knew my VIN.
So, after work, me and family go to the service center and look in the lot and see a few M3's and a couple of them were in Red but had the sport wheels. Hmm, not there. I still went out and checked the Red car's VIN's to see the range and i was pulling up my tesla page to check my VIN. Curiously, it went back to my reservation code. Strange i thought. Maybe it was in the back or in the service bay or at a different location, so, i figured i would go in and ask if i could take a sneak peek of it before i schedule for delivery next week. While going in, i spot an M3 in the service bay, with the base wheels, kinda dusty but looking sharp. I thought it could have been another customer's M3 but that's exactly like mine.
The service receptionist greets me and after a bit of small talk, i state my reason for driving around the lot a few times before coming in and he understandably can sense my enthusiasm and asks me if someone reached out to me and i told him the Nevada Rep said my car was already here and i wanted to take a look before i squared away the money part before planning for delivery. So, he asks for my name to look up and the moment i finished my first name, he was like..uh, you are 'selective'? Um, you might want to take a seat in the lounge, my manager would like to speak with you. That sounded a bit unnerving but i thought maybe they were trying to clear out cars for delivery and wanted to speak about finalizing everything for delivery, so i waited in the lounge.
A few mins in, the delivery manager and a OA come in from the service bay area and they were shocked to see me there and that they were deciding if they should have called me or not. They tell me that unfortunately, my M3 had a bit of a mishap and it literally happened a few hrs before i came in and they were still figuring out how to proceed and what the next course of action is before they reach out to me. Apparently, the new cars were parked to the side of the service center adjacent to a construction area and a piece of rebar from that site flew, pierced the rear glass and the rear passenger side seat. I was kinda dumbstruck and dazed by what i heard. Never did i imagine something like that to happen. Still dazed, i kinda heard vaguely the manager explaining how they were doing their best and would figure out options etc but i just wanted to see my car.
At this point, wife walks in and she kinda had the same reaction i did and we couldnt believe it but we wanted to see our car. The delivery manager then points out that the dusty Red one in the bay was mine. After speaking with the service manager(i think) who was in the bay area about liability concerns etc, they asked us not to document any of it since it's still their vehicle(so no pics), and we walked to the car. It was beautiful. We walked around the back and we see about a 2 or 3 inch hole in the rear glass and a tear to the rear passenger shoulder part of the seat.
I walked to the front near the drivers seat, touched the seat and door and felt like crying in a long time. I didnt want to see it anymore and walked back into the lounge without looking back. They said they are working on options and are figuring out what they can do and present them on Monday/Tuesday. Still in shock and it all feels like a dream but it's not.
Last i checked, on the tesla page, i have a new VIN allocated. This is a higher VIN than mine. I'll hear them out.
TLDR; Found out my M3 was in town, snooped, asked and got shellshocked by knowing a piece of rebar impaled my car.
Moral: Pick your M3 before something can happen to it.
