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Model 3 and Spotify

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I took delivery of my Model 3 LR four weeks ago and it is brilliant. However, the one problem I have is with Spotify which keeps deleting or losing any of the albums or playlists that i try to save. Initially I was using a Tesla account for Spotify but now have a Premium Spotify account but no change. I contacted Tesla service who said I needed to upgrade to Tesla Premium Connectivity but upon checking I already have this.
Please can anyone advise what I need to do in order to save my albums and playlists.