FatLam
Member
More than 8 wks since my May (4-8 wks) order. I spoke to the US side yesterday, and they told me that the only people who hold answers are the delivery specialists, but we are not allowed to contact them; have to wait for them to reach out to you. And since I don't have a VIN yet, it's a dead end for me. They are not willing to open a case to get any questions answered.
I have spoken to both US/Canada side many times before -- each time I also get the same (Canada says only US holds the answer, but US side is very lazy (typical!) -- they don't even bother to look into anything; they just blurt out a random answer based on what you told them. And when you ask a question they can't give random answers to, you will hear DON'T KNOW, GO ASK CANADA. They even invited me to cancel my order, boasting that someone else will buy my car if I cancel, returning the $4,200 is no big deal to them. I was literally challenged to cancel my order right there and then (he said he can do it on the spot -- he was willing to lift a finger to process an order cancellation, but not to look into an account to give answers. If I ever end up cancelling my order, it would not be due to lack of faith in the car, nor about the price (the fact that I still kept my order after the rebates were cancelled means I have accepted the full,price), but ironically, because I don't want to deal with Tesla's US employees' attitudes.
The US side even boasted that they are churning cars out of production in thousands and delivery to Ontario is going on as we speak. But cannot explain why my order is stuck. I think that is just one of the few things they say to make themselves look good. I really wonder what Elon would do if he knew his employees were behaving this way.
At least the Canadian side is willing to do everything in their power (which unfortunately is not much). They are not comfortable that customers are treated this way. I truly believe Canada is also in the dark. They are getting frustrated that the US keeps referring me back to them, knowing they don't hold the answers. They suggested to keep calling US until you hit a jackpot with someone who may be willing to lift a finger (just call the main 800# for Model 3 hotline).
Anyhow, I asked Canada to help intercede/escalate if possible. I made it very clear that I am just looking for answers as it has been more than 8 weeks since my May order (order delivery was noted 4-8 weeks) and I have no new estimate except for the same/standard timeline as new/fresh orders (October = 3 months). I cannot accept that after waiting the whole 8 weeks. They have to tell me something, not keep things open ended. Maybe tell me there's has been a delay and I need to give them 2 more weeks, give me an explanation as to what is causing a delay, etc.
I sold my car after they assured me several times that 4-8 weeks is very accurate and they stand by it. I need to make some decisions with regards what to do for a car during the wait time. I need an update -- one that has real info, not just DON'T KNOW, GO ASK CANADA; CANCEL IF YOU WANT, WE DON'T CARE. Somewhere, someone holds answers. We just need the employees who answer the phones to go ask on our behalf or tell us who to go to directly.
I have spoken to both US/Canada side many times before -- each time I also get the same (Canada says only US holds the answer, but US side is very lazy (typical!) -- they don't even bother to look into anything; they just blurt out a random answer based on what you told them. And when you ask a question they can't give random answers to, you will hear DON'T KNOW, GO ASK CANADA. They even invited me to cancel my order, boasting that someone else will buy my car if I cancel, returning the $4,200 is no big deal to them. I was literally challenged to cancel my order right there and then (he said he can do it on the spot -- he was willing to lift a finger to process an order cancellation, but not to look into an account to give answers. If I ever end up cancelling my order, it would not be due to lack of faith in the car, nor about the price (the fact that I still kept my order after the rebates were cancelled means I have accepted the full,price), but ironically, because I don't want to deal with Tesla's US employees' attitudes.
The US side even boasted that they are churning cars out of production in thousands and delivery to Ontario is going on as we speak. But cannot explain why my order is stuck. I think that is just one of the few things they say to make themselves look good. I really wonder what Elon would do if he knew his employees were behaving this way.
At least the Canadian side is willing to do everything in their power (which unfortunately is not much). They are not comfortable that customers are treated this way. I truly believe Canada is also in the dark. They are getting frustrated that the US keeps referring me back to them, knowing they don't hold the answers. They suggested to keep calling US until you hit a jackpot with someone who may be willing to lift a finger (just call the main 800# for Model 3 hotline).
Anyhow, I asked Canada to help intercede/escalate if possible. I made it very clear that I am just looking for answers as it has been more than 8 weeks since my May order (order delivery was noted 4-8 weeks) and I have no new estimate except for the same/standard timeline as new/fresh orders (October = 3 months). I cannot accept that after waiting the whole 8 weeks. They have to tell me something, not keep things open ended. Maybe tell me there's has been a delay and I need to give them 2 more weeks, give me an explanation as to what is causing a delay, etc.
I sold my car after they assured me several times that 4-8 weeks is very accurate and they stand by it. I need to make some decisions with regards what to do for a car during the wait time. I need an update -- one that has real info, not just DON'T KNOW, GO ASK CANADA; CANCEL IF YOU WANT, WE DON'T CARE. Somewhere, someone holds answers. We just need the employees who answer the phones to go ask on our behalf or tell us who to go to directly.
