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Model 3 connected to wi-fi but doesn't recognize it

Discussion in 'Model 3' started by Grendal, Jan 22, 2020.

  1. Grendal

    Grendal SpaceX Moderator

    Joined:
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    Santa Fe, New Mexico
    Hello everyone,
    My Model 3 was in the shop for a month. I just got it back home. There are new updates available but my car, even though it says it is connected to the wi-fi, says it will not download the update because it isn't connected to wi-fi. Has anyone else had this issue and how did you resolve it?

    Thanks ahead of time.
     
  2. notrhj

    notrhj Member

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    NYC
    Tap on WiFi connections and make sure your not using something other than your home connection.
    You may also have to forget your connection and reassign and authenticate it with SSID and password
     
    • Like x 1
  3. AdamVIP

    AdamVIP Member

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    I just had this happen and tried all the reboots to no avail. I finally opened a service request for software through the app and they resent the update to me over 4g and it installed fine. No service or mobile visit required. I would just get the ball rolling on that if I were you as it takes them a few days to get back to you via text.
     
    • Like x 2
  4. ewoodrick

    ewoodrick Well-Known Member

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    Remove the old connection and reconnect. Make sure that it is WiFi, not cellular
     
    • Like x 1
  5. ilyak

    ilyak Member

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    This is the right answer. Sometimes updates get “stuck” and Tesla has to be contacted to re-push. An appointment made through the app with the “software update” category should do the trick.
     
    • Like x 1
  6. KenC

    KenC Active Member

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    First try changing the wifi channel, and if that doesn't work, setup a service appt for software.
     
    • Like x 1
  7. Msjulie

    Msjulie Active Member

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    Also if your device supports 2.4GHz and 5GHz, choose the 2.4 network - my car connected to both but flat out refused to download files with the faster network
     
    • Like x 1
  8. ewoodrick

    ewoodrick Well-Known Member

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    I believe that your advice may be for updates from last year and before. Now since the car can check for an update, and that the app can as well, you know when it is waiting.
    I had a similar issue recently, it just needed a better WifI connection.
     
    • Like x 1
  9. ilyak

    ilyak Member

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    My advice is for situations when the car has been marked for an update but the download process gets stuck on "connect to wifi to download" or "downloading update". So far, stuck downloads have been reported here for pretty much every major version.
     
    • Like x 1
  10. Grendal

    Grendal SpaceX Moderator

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    Santa Fe, New Mexico
    Thanks everyone. You were all helpful and I appreciate it.
     

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