Model 3 HW3 retrofit questions, wait time, issues

[C141medic]

Just completed the HW 3 FSD computer upgrade at Cherry Hill, NJ.

The good (there’s no bad):

1. I was surprised (and happy) it took only 2 hours.
2. Service was awesome. No issues whatsoever. Communication was perfect and was able to track entire process through text messages and the app.
3. Woohoo....cones.
4. Only had to re-pair iPhone and Bluetooth. All other settings were maintained which was perfect.
5. Forgot to add, since today was trash day, garbage pails.

Looking forward to upcoming FW updates which will integrate HW3.

 

[Ohfarm]

Just completed the HW 3 FSD computer upgrade at Cherry Hill, NJ.

The good (there’s no bad):

1. I was surprised (and happy) it took only 2 hours.
2. Service was awesome. No issues whatsoever. Communication was perfect and was able to track entire process through text messages and the app.
3. Woohoo....cones.
4. Only had to re-pair iPhone and Bluetooth. All other settings were maintained which was perfect.
5. Forgot to add, since today was trash day, garbage pails.

Looking forward to upcoming FW updates which will integrate HW3.

 

[Ohfarm]

Had my HW3 FSD Computer upgrade at the New Orleans service Center this morning.
Took about 2 hours and I could not be happier or more impressed with how smoothly it went.
Hats off to Robert, Kevin and Sergio, who made my first trip to a Tesla service center a very pleasant experience.

 

[SunCharged]

Has anyone scheduled a HW3 appointment in the last week? Just curious if they are back to scheduling appointments or are still out of parts.

 

[notAnExpert]

Has anyone scheduled a HW3 appointment in the last week? Just curious if they are back to scheduling appointments or are still out of parts.

I'm scheduled to take my car in this morning. I confirmed with the Service Advisor via email yesterday that they indeed have the parts and that the appointment is still on.

 

[FloridaJohn]

The Service Center moved back my appointment by two weeks due to the current virus situation. I expect that appointment to be moved back as well.

At least I have a spot in the line now!

 

[Nvbob]

Had our 3.0 update done today in Reno, took about 2-2.5 hours. Lost our profile settings, Wifi, and Homelink but they were easy enough to set back up. AP came back on while heading home.

 

[dmurphy]

Picked up my car from the Springfield NJ service center this morning. HW3 retrofit appears successful; no Autopilot calibration needed.

That said, the only car setting preserved at all were my keycards. Everything else has been wiped out. Not the end of the world, but I’m going to have to play a lot of Beach Buggy to unlock those tracks again!

 

[phlevcar]

During these times of social distancing, are they giving you a loner so you comeback later, or do you still have the option to stay and wait until the upgrade is done?

 

[C141medic]

During these times of social distancing, are they giving you a loner so you comeback later, or do you still have the option to stay and wait until the upgrade is done?

I was given the option to wait. But again, this was Tuesday and there was only 1 other customer there. It only took a few hours.

 

[mudit234]

I scheduled mine in the bay area (santa clara) SC for first week of March and they moved it to May saying they won't have parts until then. I am at 48K miles - so I was hoping to take it before I hit 50K miles warranty stop just in case they find something else to repair/replace under warranty.

 

[notAnExpert]

I scheduled mine in the bay area (santa clara) SC for first week of March and they moved it to May saying they won't have parts until then. I am at 48K miles - so I was hoping to take it before I hit 50K miles warranty stop just in case they find something else to repair/replace under warranty.

I set up my appointment for Palo Alto SC using the phone app around two weeks ago and it scheduled me for March 18th. They took a couple of days to retrofit and return the car today. Perhaps you can try scheduling yours at Palo Alto?

 

[mudit234]

I set up my appointment for Palo Alto SC using the phone app around two weeks ago and it scheduled me for March 18th. They took a couple of days to retrofit and return the car today. Perhaps you can try scheduling yours at Palo Alto?

Thanks. Will try!

 

[Blue Express]

I am jealous in seeing other members posting their success story in having their HW3 retrofit done. I tried a few times to request the HW3 retrofit for my 2018 Model 3 (delivered in July of 2018) out here in Long Island with no success.

Response from SC from Syosset
Hi sir,

We currently are out of stock of the parts as they are on backorder. Please reach out again in a few weeks and we can update you. Thank you!

 

[MarcG]

I am jealous in seeing other members posting their success story in having their HW3 retrofit done. I tried a few times to request the HW3 retrofit for my 2018 Model 3 (delivered in July of 2018) out here in Long Island with no success.

Response from SC from Syosset
Hi sir,

We currently are out of stock of the parts as they are on backorder. Please reach out again in a few weeks and we can update you. Thank you!

That's unfortunate. The worst part is that they are asking you to reach back out to them. A proper "service" center would have allocation of parts per VIN and proactively reach out to owners once their part is available. SMH, Tesla.

 

[fajitamondays]

Just had mine retrofitted. Strangely, they seemed to have put my car in China config (Perhaps(?) - Navigation Data version had a CN- prefix). I had the international red circle icon for the max speed limit on the screen, which was interesting.

Remote diagnostics pushed the NA config back to my car this morning, but now there is an unspecified hardware issue that requires me to take the car back in for service. At least I got to see a couple of traffic cones in the interim!

 

[phlevcar]

My upgrade went fine, only annoying part is that the SW was reverted to version 2020.4.1, which seems common with some folks that went through this.. hopefully will get update soon..
I am just happy I was able to get the update as I was afraid they were going to stop due to Covid 19...

 

[Brfong]

I attempted an appointment for An FSD upgrade for April 13th. Tesla notified me the parts were on backorder and to try again in a month. Also due to the current crisis, they were only doing safety related work at the service center.

I will try again at the end of April.

 

[Darscot]

Just had mine done in Vancouver and it sucked, lost everything and the didn’t fix two other problems with the car. The did not respect social distancing at all. Complete waste of my time and would not have brought it in had I known how it would be.

 

[Thunder7ga]

I got mine done on 3/16, without any issues. I dropped the car off at 0800, got a loaner (as I had places to be that day more than 50 miles away) and by 1130 they texted me that it was done. I went back that afternoon and picked it up. All settings remained except I had to re-do the Bluetooth connection for my phone (phone key still worked) and when I got home had to re-setup the home wifi connection. Otherwise, it was PERFECT.