I gave my M3 with 15K range VIN for FSD upgrade along with Charge Port error keep popping up on the screen about touch not working.
My Experience at Lynnwood Service Center:
This is first time I went to this Lynnwood Service center. I tried to reach them to drop off previous night as I did not want to take off during the work time. But no one answered, so took it in as per scheduled time. The setup is entirely different, its more like workshop with parts behind the desks and also interaction with Service Adviser is not that great.(Bellevue has been good). Dropped at 9:30AM, I was told will complete in 3 hours, should be ready by 2PM. But no one called or no message about car until 5:00PM, but when I check the App, it says Car will be ready next day for pickup? I called in, was able to talk to a person who claimed the HV Contactor check(TSB) took longer than expected and will ready by tomorrow and my Uber coupon would work for tomorrow to come in.
But at 6:30PM I get a message saying is car is ready to pickup between 8AM-6PM and invoice has been sent and app now says car is ready for pick up. I immediately sent message asking if I can come in. No response, no invoice has been sent to email address.
So, I called in this morning before going in and was confirmed all work has been completed and ready for pickup. I told him I have not received invoice, he finally sent one. Also Uber coupon claimed to be working, not working. So I had to ask me send one more. I went in and picked up the car fairly quickly and this adviser seems nicer, seems more sincere. I got in, and the Error triangle on the Screen still there about Charge port.
I went back in and showed him the error. Not sure what they did with the charge port, I was expecting atleast they clear that error as I shared screen shot of the triangle and error message. Though in the invoice it says they did replace some position sensor, I get a feeling they did not bother to do anything. If they did, I would assume they would at least they would check the screen clear the error.
What now?, its already 2nd day for 3 hour work, now they say I had to leave car until Monday evening. (So it went from 3 hours to Thurs, Friday, Sat, Sun, Mon, so 5 days). I can't believe this. I asked him if they are working on Saturdays. He said yes, when I insisted its too long, he said he will try to get it done by Saturday at least. I have my doubts as he did not sound confident. He said they will replace whole charge port this time as they have parts for it already.
Now, I am hoping I would be lucky if I get it on Saturday.
So far, Communication is bad, didn't bother to see if fix they did working or not, neither they were able to take care of it when it is pointed it out. (Charge port replacement takes less than 30mins). Overall, I am disappointed with this SC. May be next time I will go to Bellevue, not here.
