In my case, there was an issue with my car when it arrived. It had a dent near the hood. They did communicate this to me and said they were going to make it as good as new. Then they also said the seal on the hood must be replaced and don't know when the part will arrived. I've asked for a new vin, giving them a few configurations I would take. Two days later, they gave me a new vin with the same exact configuration I have ordered. I asked how the new vin(car) became available, they said the trade in for that person didn't work out.