Interestingly, the two SA’s have been more helpful than any other SA I’ve talked to along this journey both (at different times) shared that their internal forecasting tool estimated production date in line with website EDD.
My experience has been being stuck between a rock and a hard place. I want to believe that EDD means nothing based on your comment but then on the other side when I’ve been told twice their production forecast shows within website EDD… what do I actually believe is true? I really just don’t understand this convoluted process.
It is super hard because there is not a ton of information and no one has been able to come up with strong logical reasons for things happening. There is anecdotal information that SA's have access to some tool that shows if a VIN has been "soft matched" (whatever that means) or some way to tell when you will get your car. I don't know if they just look at the EDD and guess off that or if they truly have some different thing they can view. With that being said other SA's say the EDD is the most accurate. When you get things all over the place it is hard to tell who is blowing smoke and who is telling the truth.
From watching this process the things that seem to make some sense to me are the following:
- East Coast cars seem to get priority over West Coast orders when it gets close to end of quarter. This kind of makes sense because there is a shorter delivery distance. Send cars out East and while they are being transported you can deliver cars in the West.
- Cars with any add ons (larger wheels, FSD, upgraded color [blue, black, red, silver], white interior, etc) seem to get priority over the plain base car (white, black interior, 18" rims, no FSD).
- Order date seems to play a role but I have seen instances where someone has gotten a car with the exact same config over someone with an older order date.
- The above rules are not hard and fast. You can find exceptions to the above.
What I wished was Tesla was more transparent about their order process and delivery dates:
- If cars with add ons are given priority I can understand that. Just let me know. Heck they may get more people adding options to their car if they know they will get it sooner.
- If SA's have some better info why not display that on our order page? Why does it need to be kept secret and some vague EDD is shown for us?
- If there is no better info for SA's, train your SA workforce to have consistent messaging.