Sf bay area here ordered 1/27. Delivery experience so far has been terrible.
Tesla emailed 2/26 to pick a schedule for delivery the same day. I responded within 30 min that we can pick up 4 to 6 pm that day, asking if we could pick up in Fremont - wanting to make sure we do not lose the vehicle. We cancelled all our work appointments thinking we can make this happen. After 2 hours, the delivery call center, I think the team is based in Vegas replied oops sorry we no longer have slots and we can't make this happen. We called our SA. She tried but could not get help from the delivery team. I called the Fremont delivery hub and finally the person there took ownership of this issue and said we can come over 5 pm in Fremont to pick up. Great. We are 40 miles away and it was rush hour. After driving for more than an hour and 4 miles away from the Fremont delivery hub, we got a call that our car had paint defects that was discovered while being detailed. We were given a choice to pick this up and fix later or fix it now and get the car later. We opted for the latter so we don't have to deal with issues after the fact. We are still getting automated messages about delivery that the Fremont contact told us to ignore. So still waiting for our car and hoping its not a lemon.
Tesla emailed 2/26 to pick a schedule for delivery the same day. I responded within 30 min that we can pick up 4 to 6 pm that day, asking if we could pick up in Fremont - wanting to make sure we do not lose the vehicle. We cancelled all our work appointments thinking we can make this happen. After 2 hours, the delivery call center, I think the team is based in Vegas replied oops sorry we no longer have slots and we can't make this happen. We called our SA. She tried but could not get help from the delivery team. I called the Fremont delivery hub and finally the person there took ownership of this issue and said we can come over 5 pm in Fremont to pick up. Great. We are 40 miles away and it was rush hour. After driving for more than an hour and 4 miles away from the Fremont delivery hub, we got a call that our car had paint defects that was discovered while being detailed. We were given a choice to pick this up and fix later or fix it now and get the car later. We opted for the latter so we don't have to deal with issues after the fact. We are still getting automated messages about delivery that the Fremont contact told us to ignore. So still waiting for our car and hoping its not a lemon.
