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Model 3 Screen Flickering When Entering Car...

jkdman123

Member
Jul 15, 2019
350
272
San Diego
7E6B039D-B45E-4A88-A8DB-8AAAAA45F07C.png Has anyone else had the screen become unusable due to a flickering black screen upon waking the car up or entering it? This has happened twice to me, once on V9 and today on V10. So far, it can be corrected by pressing both steering wheel scroll wheels for about 15 seconds. Then the Tesla T comes up and the screen reboots normally. I’ll try to post a pic of what it looks like.

In the pic below, you can see the steering wheel on the far left. The screen is in the middle of the pic. Sorry for the darkness.
 

Inside

Member
May 10, 2017
64
67
United States
My car used to do that. Here's how I could reproduce it every time:

Park the car and let it sit for at least 8 minutes (long enough for the computer to go to sleep).
Then, launch the mobile app, wait for the app to connect to the car, then open the car door.
Blank screen every time on my car.
The service center ended up replacing my screen and I've never had the problem since.

p.s. if the mobile app connects quickly then the computer wasn't sleeping and you won't get the blank screen.
 
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jkdman123

Member
Jul 15, 2019
350
272
San Diego
My car used to do that. Here's how I could reproduce it every time:

Park the car and let it sit for at least 8 minutes (long enough for the computer to go to sleep).
Then, launch the mobile app, wait for the app to connect to the car, then open the car door.
Blank screen every time on my car.
The service center ended up replacing my screen and I've never had the problem since.

p.s. if the mobile app connects quickly then the computer wasn't sleeping and you won't get the blank screen.
Thanks. I’ll try it.
 

Matezz

Member
Aug 7, 2019
11
2
Beaumont, TX
No way! I thought it's just me!
I have this issue almost every morning when getting in the car.
Got my vehicle end of Sept 2019, and it started like 3 days later.
Tesla service had the vehicle for almost 2 weeks, replaced computer and a display to computer cable, claimed it was resolved - but it wasn't.
Got my next appointment scheduled for early Dec.
 

Karoliina

Member
Dec 17, 2019
7
0
Finland
Oh no, me too. It has happened nearly every day for my the past three days or so. Got my car 5 days ago. Visit to Tesla is scheduled in Jan 2020, hope it is not a big problem.
 

Karoliina

Member
Dec 17, 2019
7
0
Finland
I've been experiencing this every day (not whilst driving), and it might be that it happens when I have preheated the car using phone app (consistently for the past ten times or so). I have an appointment in January but they already sent me text messages to ask more details.
 

BKool

Member
Sep 20, 2019
9
2
Canada
Hi, did anyone managed to find a solution to this? I've had the car for 6 months and I keep having this issue whenever I use my phone app to preheat the cabin in the morning and then enter the car. Thanks!
 

Misternt

Member
Mar 8, 2019
76
100
Oregon
I had the exact same problem as Inside, Thanks Inside for the steps! I brought my car to the SC shortly after buying it in March 2019. They had my car for several days and reported they couldn't reproduce the issue.

Earlier this week I brought it in and told them the exact set of steps of recreating the issue. Also showed the tech a video of it occurring. They replaced the screen and it's all good now.


Customer: Screen will turn black and unresponsive when the car goes to sleep and is woken up with the mobile
app.
Verified touchscreen defective. Replaced touchscreen assembly and updated vehicle firmware. Confirmed touchscreen
functions as expected.
 

Karoliina

Member
Dec 17, 2019
7
0
Finland
They finally had my screen replaced and zero issues since then. I kept very detailed diary and took videos for about a week, and then sent the info to Tesla as planned. In my case, it seemed to correlate with pre-heating with the app.
 

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