So had the fun of my steering dying on me during a parallel parking manoeuvre on a busy road today. I did a 2 button steering wheel reset and it came back to life and was able to complete the park.
Luckily this happened 0.2 miles from Tesla Stockport. I called the emergency roadside assistance and while waiting drove to the service centre carefully. Got through to the emergency assistance while in the SC foyer. They checked the car remotely and said that there were no faults logged, and that I should get the SC to physically check the car as it might be a physical issue that the software hadn’t picked up. The SC were utterly useless, stating that they close In 7 minutes (it was 11:53) and that they had no techs to look at it. They pushed the latest software (which I already had) to the car as the only “help” they could offer. I obviously said that had this happen when turning into a busy road or on the motorway then it could have been a whole different story and I’m a little concerned about driving the car with no further investigation or assistance. I was then told to call emergency assistance again, and to see if they could help any further.
Calling emergency assist again I was told that the car “should be ok” and have been booked in at the SC on Monday to have it checked over.
Very disappointed with how the incident has been looked into by Tesla, more so with the SC and apparent lack of concern or resolution.
Luckily this happened 0.2 miles from Tesla Stockport. I called the emergency roadside assistance and while waiting drove to the service centre carefully. Got through to the emergency assistance while in the SC foyer. They checked the car remotely and said that there were no faults logged, and that I should get the SC to physically check the car as it might be a physical issue that the software hadn’t picked up. The SC were utterly useless, stating that they close In 7 minutes (it was 11:53) and that they had no techs to look at it. They pushed the latest software (which I already had) to the car as the only “help” they could offer. I obviously said that had this happen when turning into a busy road or on the motorway then it could have been a whole different story and I’m a little concerned about driving the car with no further investigation or assistance. I was then told to call emergency assistance again, and to see if they could help any further.
Calling emergency assist again I was told that the car “should be ok” and have been booked in at the SC on Monday to have it checked over.
Very disappointed with how the incident has been looked into by Tesla, more so with the SC and apparent lack of concern or resolution.