just an update......on Sunday eve i received an email from a Tesla executive, apologizing for the inconvenience we have experienced and saying that our vehicle should be transferred to our account by the middle of this week. we are thankful for the help we have received from individuals on this forum &. if this in fact happens this week, we have learned the value of such forums. and, by the way, we love the car!
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model 3 still not transferred to our account after 2 months
- Thread starter transferissue
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I was going into my 3rd month of waiting for my car to be transferred to my account. I put a very nice email together and sent it to Elon himself and the next day I had a call from somebody on his leadership team saying that Elon read my email and agreed that they need to automate the transfer process. He apologized multiple times and said it would be done by the end of the week and he would follow up. That afternoon he called me back and said it was completed which it was!
wow......that's good. i have been told mine will be done by wed.....if not, i may have to try your tactic. if i can find elon's email.
suwaneedad
Member
I am now a solid month into the same wait. I escalated yesterday via the Model S owner user account, and got an emailed response within a few hours that was frankly a bummer. Same story as @bonnie got and posted above, which is the same story I was given by the Tesla phone rep two weeks ago after I waited 53 minutes on hold. Patently ridiculous. I'll be absolutely stunned if the 'executive escalation' actually does anything. Based on the posts above, it sounds like I should have mine moved by Wednesday of this week, otherwise what Tesla is currently saying is to email the CEO and the squeaky wheel will get the grease. Insane. Love my car, but this situation should have been built into the configuration/ordering web interface that was oh so easy. I shudder to think of the Model S and X owners who are currently having the same hassles with routine title transfers, just because a bunch of Model 3 owners have now shown up and clogged the manual gears. (How on earth was this activity manual even prior to Model 3's arrival?)
bonnie
I play a nice person on twitter.
I'm confident that the *story* I was told is correct. When I say that I escalated, it doesn't mean I talked to a Tesla rep.
As I noted above, the process for the Model 3 is a different process than for the S & X. Those are unaffected by the high volume of Model 3 transfers.
Xminus6
Member
The person who bought the Model 3 from my reservation was told the same thing about the automated process that hasn't been implemented yet. Still waiting to have her car removed off of my account. Luckily she's a friend of ours, so it's not a huge deal but it is a bit silly to still have her car on my phone app 1.5 months later.
well, i am happy to report that my story has ended on a good note. my model 3 was transferred into my account this afternoon.
Checked my account this morning and I see my TM3 is successfully transferred, so I’d say Tesla is definitely allocating more resources to address this backlog. (The email quoted 5-7 biz days, was completed in 6)
Jason Bourne
Member
suwaneedad
Member
Mine transferred overnight last night. So unfortunately we'll never know if the 'non-escalated' process finally worked (~30 days), or if the escalation is what finally got it done (likely). What a pity that the 'process' requires escalation to resolve the issue at hand...tremendous waste of time for lots of people, and a missed goodwill opportunity by Tesla. The configure/purchase/delivery process was oh so smooth (I will never buy a car from a conventional car dealer again), easier than buying a laptop from Dell for example, that this minor task of migrating the VIN from one human's account to another feels all the more bad. Hopefully they'll fix it soon for others, but in the meantime...escalate!I'm confident that the *story* I was told is correct. When I say that I escalated, it doesn't mean I talked to a Tesla rep.
As I noted above, the process for the Model 3 is a different process than for the S & X. Those are unaffected by the high volume of Model 3 transfers.
On a happy note, I logged out of my family member's Tesla account on my iPhone 6, logged into mine, touched the key card to the cupholder to authorize the phone, and...done. Took all of 15 seconds. I continue to find the phone key to be a perfect process for me, although obviously some others are having some challenges with it.
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suwaneedad
Member
Hello,
Thank you for contacting Tesla and congratulations on your purchase! In order to transfer your Tesla into your name in our system and gain access to the vehicle through MyTesla and the Tesla Application, we will need the following information:
1. Color copy or photo of your current driver’s license or state/province ID.
2. Copy or picture of your title or registration (Bill of sale does not qualify as a valid document. (If registering under a business, please include your business card with your name and name of the business)
3. Email address you would like linked to your account (your MyTesla email if you have already created an account)
4. Home or mailing address
5. Phone number
Please note the name on the title or registration must match the ID provided. Reply with this information to ([email protected]) and we will submit your request. Once submitted, please allow up to five business days for processing. You will receive an email notification once the transfer is complete.
If you have any further questions or concerns regarding your account, please feel free to contact us. Thank you again for contacting Tesla and have a great day!
Thank you,
Lisa Colbert | Customer Support Specialist | Customer Service NA
45500 Fremont Blvd | Fremont, CA 94538
24/7 Support 1-877-79-TESLA
suwaneedad
Member
I mean, how silly is the above??
1. Already on file with Tesla via the config/order process.
2. Already on file with Tesla via the delivery process.
And the five business day thing...that's a pipe dream currently. Go ahead and immediately escalate once you've submitted the above via email. Escalate via the Tesla account where the Model 3 currently resides. Maybe if escalation volume gets high enough, the execs will prioritize improving the routine process. Squeaky wheel.
This is weird. I picked up my car last Thursday. I ordered it from a family member's account. He emailed ServiceHelpNA on Thursday night, and send them a reminder on Sunday. There was no response, not even an acknowledgement. Then I escalated from his account late last night. I got an email this morning, looking to verify my driver's license number. The interesting thing is this... the email with the requirements to complete the transfer is totally different from what you received. Even the address in the signature of the Tesla employee is different!
Here is what I got:
Once I provided them my driver's license number by email, I got this prompt response:
It's like they don't have a standard process to handle these requests / escalations. They don't even have the same team working them.
suwaneedad
Member
It's certainly "evolving" which is just fine, as long as the evolution results in better outcomes for customers. For instance, hopefully the 5-7 working days actually occurs for you, as opposed to the customer service reps being on Elon Time too...those things can bleed into the culture overall.
I am going on 3 months. Still nothing. For you who waited 1month, you are lucky. Escalation worked.
NM, mine is transferred too!,,, yipeeee
NM, mine is transferred too!,,, yipeeee
Kcharwood
Member
Jason Bourne
Member
Kcharwood
Member
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