Current owner (2 Teslas); reserved model 3 day 1; finally invited to config Jan 4 - configured within 10 minutes of getting the email. As of Jan 25, no word so I called Tesla and was referred to a model s advisor in Las Vegas. Said my configuration was "lost", apologized and later that day I was assigned a VIN. Was told vehicle would be ready for delivery (Dania Beach, FL) as early as Feb 7. Scheduled delivery for today (Feb 16) as I had to take time off and fly to Florida for delivery.
Pretty excited and, since I turned in my MS (lease was up) a month ago, also ready to get rid of my temporary rental. 63 minutes before delivery today I get a call from the SC (the first time I ever heard from my "delivery specialist"). was told "we started delivery prep a few hours ago, we detailed it first then brought it in to finish up the prep- discovered it needed a firmware download and it's not working" - don't come and we'll call you back in 3 hours. Nearly 6 hours later I get a call "can't get firmware to load; on phone with engineers in CA; maybe next Monday or Tuesday but really can't promise that for sure. No idea when".
To say the least, pretty pi*&ed that I flew special to get my new car, was given barely an hours notice that there was a problem, left handing all day then given no real info when I'm going to get my car.
Have others had this problem? I read one thread about a "hold" that took 20+ days to fix. I was offered to come into the SC tomorrow, sign the paperwork then they'd deliver it to med "when it was ready". Fat chance I was going "take delivery" (and thus own) a car when I had no idea if I'd ever even get it. I was also offered my money back and I could cancel the order if I want. I extended my trip and said I'd wait until Tuesday then probably wanted my money back.and would just wait to get a dual motor model (which I'd be just as happy to have).
Pretty shocked that the SC had the car onsite for nearly 2 weeks and waited until just 2 hours before delivery to do any prep - esp reading how many cars have required updates before delivery.
Should I even trust this VIN or wait for a later production? My Model X is a very early production VIN 2XX and it has had quite a few problems. This was supposed to be my 4 Tesla delivery - the quality of the experience (at least for me) has gone down each time. I rather liked getting my first MS delivered to my house on a large UPS car carrier at 11pm on a Saturday night - a nice guy unloaded the car, had my sign for delivery, gave me the keys and drove away. (this was the very first few weeks of delivery of the original MS). This would have been my first delivery at a SC (all the others were at my home) - total fail.
I tweeted Elon asking for help with my delivery (on the million to one chance I'd ever get any kind of reply)
Pretty excited and, since I turned in my MS (lease was up) a month ago, also ready to get rid of my temporary rental. 63 minutes before delivery today I get a call from the SC (the first time I ever heard from my "delivery specialist"). was told "we started delivery prep a few hours ago, we detailed it first then brought it in to finish up the prep- discovered it needed a firmware download and it's not working" - don't come and we'll call you back in 3 hours. Nearly 6 hours later I get a call "can't get firmware to load; on phone with engineers in CA; maybe next Monday or Tuesday but really can't promise that for sure. No idea when".
To say the least, pretty pi*&ed that I flew special to get my new car, was given barely an hours notice that there was a problem, left handing all day then given no real info when I'm going to get my car.
Have others had this problem? I read one thread about a "hold" that took 20+ days to fix. I was offered to come into the SC tomorrow, sign the paperwork then they'd deliver it to med "when it was ready". Fat chance I was going "take delivery" (and thus own) a car when I had no idea if I'd ever even get it. I was also offered my money back and I could cancel the order if I want. I extended my trip and said I'd wait until Tuesday then probably wanted my money back.and would just wait to get a dual motor model (which I'd be just as happy to have).
Pretty shocked that the SC had the car onsite for nearly 2 weeks and waited until just 2 hours before delivery to do any prep - esp reading how many cars have required updates before delivery.
Should I even trust this VIN or wait for a later production? My Model X is a very early production VIN 2XX and it has had quite a few problems. This was supposed to be my 4 Tesla delivery - the quality of the experience (at least for me) has gone down each time. I rather liked getting my first MS delivered to my house on a large UPS car carrier at 11pm on a Saturday night - a nice guy unloaded the car, had my sign for delivery, gave me the keys and drove away. (this was the very first few weeks of delivery of the original MS). This would have been my first delivery at a SC (all the others were at my home) - total fail.
I tweeted Elon asking for help with my delivery (on the million to one chance I'd ever get any kind of reply)
