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Model 3 Windshield Replacement

Discussion in 'Model 3' started by electriceye, Feb 18, 2019.

  1. electriceye

    electriceye New Member

    Joined:
    Feb 18, 2019
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    2
    Location:
    Orlando
    I recently had a stone hit my windshield on my Model 3 and crack it. I filed an insurance claim and they recomended Safelite. I called Tesla to verify and was told that they now use Safelite to replace auto glass. It has been two weeks since Safelite requested a new windshield from Tesla and they have not been given a timeline when one will be avaialble. Has anyone else run into this issue?
     
  2. MacGreiner

    Joined:
    Oct 12, 2016
    Messages:
    860
    Location:
    MD
    I believe @ryanjm is having the same issue.
     
    • Like x 1
  3. Kirby64

    Kirby64 Member

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    Jun 28, 2018
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    340
    Location:
    Austin, TX
    If Safelite actually do provide Tesla glass now, I can tell you the wait time I've heard is ~3 weeks for parts in Texas. No idea if it's any different in Florida.
     
  4. Pkmmte

    Pkmmte Le meow

    Joined:
    Sep 19, 2017
    Messages:
    595
    Location:
    Los Angeles, California
    Wait time for me was also 3 weeks in South California.
     
  5. electriceye

    electriceye New Member

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    Feb 18, 2019
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    Location:
    Orlando
    Thanks for the feedback. I’m surprised it is this long.
     
  6. ryanjm

    ryanjm Tesla Podcast Host

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    Oct 10, 2009
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    597
    Location:
    San Francisco, CA
    I'm pushing a month now here in the Bay Area. No updates. Just silence...and a nice big crack across my driver's eye line.
     
  7. km-nm

    km-nm Member

    Joined:
    Aug 4, 2018
    Messages:
    14
    Location:
    Albuquerque, NM
    Here in New Mexico, we have been waiting 1 month and 3 days, and still no word at all when the windshield will be available. :(
     
  8. Pgetzen

    Pgetzen Member

    Joined:
    Jan 28, 2018
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    42
    Location:
    Apex, NC
    I had my back glass crack about 5 weeks ago. Tesla said they had them in stock (the back glass), but couldn’t get me scheduled for 3 weeks. Then they told me that the back glass that came in was damaged while being shipped, so had to order another one. It came in last Friday and will have it installed on Thursday. Seems like a long time, but that’s part of owning this car. I still love it though!
     
  9. WallyP

    WallyP Member

    Joined:
    Mar 4, 2018
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    145
    Location:
    Orange County, CA
    I'm in SoCal as well and was told by Safelite they cannot order Tesla windshields, nor can they perform the installations as the camera and sensor adjustments need to be done only by Tesla. The price quoted by Tesla was insane, so no thank you.

    Fortunately, my crack/chip was small enough to be repaired by resin. While not ideal, the repair is approx 85% to where the chip/crack is barely noticeable.
     
  10. Kirby64

    Kirby64 Member

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    Jun 28, 2018
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    Location:
    Austin, TX
    Windshield pricing is always going to be the same (Safelite or Tesla) since they all come from Tesla at the moment. Only delta might be in the installation cost, but as noted the camera/sensor adjustments can only be done by people qualified to do that. In ATX the body shops are apparently capable of doing this...
     
    • Informative x 1
  11. ryanjm

    ryanjm Tesla Podcast Host

    Joined:
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    Location:
    San Francisco, CA
    So no one in this thread is getting anywhere with their windshield replacement (glad to hear your back glass is scheduled, @Pgetzen)? It's been over 6 weeks for me now. Sounds like this might be a wider supplier issue?
     
  12. Pgetzen

    Pgetzen Member

    Joined:
    Jan 28, 2018
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    42
    Location:
    Apex, NC
    The back glass (not windshield) was installed last week and all looks good. They did tell me that Safelite did the installation and that they are getting better/faster at doing them.
     
  13. SomeJoe7777

    SomeJoe7777 Marginally-Known Member

    Joined:
    Mar 28, 2015
    Messages:
    1,859
    Location:
    Houston, TX
    I had my windshield replaced for a stone crack in January on my P3D. Scheduled service was 2 weeks out, but once they got me in they replaced it in 2 days. Houston, TX, Westchase service center. $1250. Free windshield replacements are not required under Texas law, so unless you have a luxury insurance policy, windshield replacements are covered under comprehensive coverage and subject to deductible. My deductible is high, so I paid out of pocket.
     
  14. km-nm

    km-nm Member

    Joined:
    Aug 4, 2018
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    Location:
    Albuquerque, NM
    We're now up to a month and a half.
     
  15. fwiw

    fwiw Member

    Joined:
    Feb 24, 2019
    Messages:
    28
    Location:
    FL & WI
    Took my M3D to Safelite Sarasota. I have a small chip with 1/2" crack. They couldn't do a resin repair because they said the chip had already been repaired. Only suggestion was to replace windshield and they won't replace it because of prior ordering issues and communication issues they have had with Tesla. If (when) it gets worse, I'll try a Safelite shop in Tampa. There is a Telsa service center in Tampa and Safelite may have a better working relationship (and more experience) working with Tesla.
     
  16. jlghertner

    jlghertner Member

    Joined:
    Mar 6, 2018
    Messages:
    110
    Location:
    Sodus, NY
    The mobile repair here in western NY SAID safelite would not do Tesla windshields.
     
  17. voip-ninja

    voip-ninja Give me some sugar baby

    Joined:
    Mar 15, 2012
    Messages:
    4,001
    Location:
    Colorado
    My windshield was replaced at the Littleton, Colorado SC a week ago and they said that as of a month ago Tesla no longer does the windshield replacements, the work is outsourced.

    Not sure if it's outsourced to Safelite or someone else.

    They also commented that they are having a lot of problems with these 3rd party windshield replacements.
     
  18. mmmmwick

    mmmmwick New Member

    Joined:
    Apr 1, 2019
    Messages:
    4
    Location:
    Broomfield, Colorado
    I just got mine done at Safelite in Thornton Colorado with no issues. They've done a few Teslas already and knew what to do. It only took a couple days to get the windshield from Tesla. After reading here and elsewhere, I was worried but the experience was not bad at all.
     
  19. voip-ninja

    voip-ninja Give me some sugar baby

    Joined:
    Mar 15, 2012
    Messages:
    4,001
    Location:
    Colorado
    Well, I noticed when washing the car yesterday that there's a sizable piece of white fuzz that has been trapped between the new windshield and the camera module.

    I don't imagine there's a way to get it out without removing the camera module which is I'm sure a full on service call PITA.

    Just not impressed with Safelite.
     
  20. DarrylP

    DarrylP New Member

    Joined:
    May 15, 2019
    Messages:
    4
    Location:
    Eastvale, CA
    I just picked up a ding the size of a silver dollar on the bottom/left windshield corner of my M3D. I have Geico and filed a claim using the app - zero out of pocket and they scheduled the repair with Safelite for me in 3 days. Guess I'll see how this goes..
     

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