I could actually use some help and information in this situation from anyone that might be in the know.
Approximately 1-2 month ago I ordered a 2016 Tesla Model S 75D from Tesla’s Used Inventory of cars. I flew to chicago to pick it up and noticed that my car was still locked as a 70D battery. I brought it back to Reno, NV with little issues and got the battery unlocked after an email the the delivery advisor.
My big issue comes with uncorking the Model S (by that I mean they flat out refuse to). On Tesla’s website the Model S 75D is quoted as having a 0-60 time of 4.2 seconds with a top speed of 140mph and a total range of 259 miles.
So back to my story, I thought Tesla would just uncork the Model S with a service center visit so I set an appointment within the app, I arrived at the service center a week or so later to do both the uncorking and fix another small problem I had with a detached panel on the door. They told me they would run remote diagnostics on the battery and reschedule another appointment if I could be uncorked (They should have done this beforehand).
That reschedule or even callback never happened, I just got ignored so I decided to reschedule on the app. A few days later I got a call and was told that my car was ineligible for the uncork, I pushed on and the guy told me that tesla no longer performs uncorking on 75Ds because the states performance figures were no accurate.
After that I contacted my delivery advisor and he told me to just reschedule the appointment and that he would send them an email. I rescheduled and went to also fix another unrelated problem with the power liftgate system. I was told again that I was ineligible but this time another guy said my car could not mechanical do it, the guy said he would send a followup email with details as to why but as you guessed, that never happened.
I contact my delivery advisor and generally said this is not within his work so he won’t help with this any longer. I scheduled another appointment at a service center 120 miles from my home in hopes they could help but same story of ineligibility.
My question is, does anyone know what I can do from here? Is this the level of compliance I should expect for something like this? Do I have to sue tesla in order to get this fixed?
Why does tesla advertise these cars as having a 4.2s 0-60 if they cannot guarantee that themselves. They have access to endless remote diagnostic tools that just tell them what can and cannot be done with the car.
What happened here would be the equivalent of if you went into a bmw dealer, ordering a brand new mercedes e63s amg and instead of receiving the beautiful handcrafted 4.4L biturbo v8 just receiving a v6 or whatever comes in the base model. This is not a small difference in performance for tesla, it is a matter of ~150hp and a 1s 0-60 being shaved off. I am tired of being jerked around by tesla and not getting an accurate response, I am starting to feel slightly scammed because I would not have purchased a 75D if it said 5.2s on the buy page instead of 4.2s. The 4.2s was the reason I decided not to just get a LR model 3 or go for a similarly priced used Model S p85d.
for anyone wondering, I do have an earlier production run vehicle with a 137xxx vin number.
Approximately 1-2 month ago I ordered a 2016 Tesla Model S 75D from Tesla’s Used Inventory of cars. I flew to chicago to pick it up and noticed that my car was still locked as a 70D battery. I brought it back to Reno, NV with little issues and got the battery unlocked after an email the the delivery advisor.
My big issue comes with uncorking the Model S (by that I mean they flat out refuse to). On Tesla’s website the Model S 75D is quoted as having a 0-60 time of 4.2 seconds with a top speed of 140mph and a total range of 259 miles.
So back to my story, I thought Tesla would just uncork the Model S with a service center visit so I set an appointment within the app, I arrived at the service center a week or so later to do both the uncorking and fix another small problem I had with a detached panel on the door. They told me they would run remote diagnostics on the battery and reschedule another appointment if I could be uncorked (They should have done this beforehand).
That reschedule or even callback never happened, I just got ignored so I decided to reschedule on the app. A few days later I got a call and was told that my car was ineligible for the uncork, I pushed on and the guy told me that tesla no longer performs uncorking on 75Ds because the states performance figures were no accurate.
After that I contacted my delivery advisor and he told me to just reschedule the appointment and that he would send them an email. I rescheduled and went to also fix another unrelated problem with the power liftgate system. I was told again that I was ineligible but this time another guy said my car could not mechanical do it, the guy said he would send a followup email with details as to why but as you guessed, that never happened.
I contact my delivery advisor and generally said this is not within his work so he won’t help with this any longer. I scheduled another appointment at a service center 120 miles from my home in hopes they could help but same story of ineligibility.
My question is, does anyone know what I can do from here? Is this the level of compliance I should expect for something like this? Do I have to sue tesla in order to get this fixed?
Why does tesla advertise these cars as having a 4.2s 0-60 if they cannot guarantee that themselves. They have access to endless remote diagnostic tools that just tell them what can and cannot be done with the car.
What happened here would be the equivalent of if you went into a bmw dealer, ordering a brand new mercedes e63s amg and instead of receiving the beautiful handcrafted 4.4L biturbo v8 just receiving a v6 or whatever comes in the base model. This is not a small difference in performance for tesla, it is a matter of ~150hp and a 1s 0-60 being shaved off. I am tired of being jerked around by tesla and not getting an accurate response, I am starting to feel slightly scammed because I would not have purchased a 75D if it said 5.2s on the buy page instead of 4.2s. The 4.2s was the reason I decided not to just get a LR model 3 or go for a similarly priced used Model S p85d.
for anyone wondering, I do have an earlier production run vehicle with a 137xxx vin number.
