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Model S Battery Replacement

Discussion in 'Model S' started by askoester, Feb 25, 2021.

  1. askoester

    askoester New Member

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    The warranty for our 2012 S P85 says that we have 8 years from the date of delivery for our battery warranty. Tesla is now telling us it is 8 years from the date of production. That's not true, when we purchased the Model S CPO our warranty stated "8 years from date of delivery". Tesla is now telling us the Date of Delivery has been wiped from the log and they can't tell us what that date is. However they are telling us the Date of Production was December 2012 meaning we are out of warranty for battery replacement. Has anyone dealt with this? Seems like wiping the "Date of Delivery" from the log is suspicious and fraudulent IMO.
     
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  2. Zextraterrestrial

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    when did you actually get it?
    2012 were made in 2012 so by now I would think all were delivered by end of Feb '13 and it makes no difference anyways?
    January back then you could still sell it for like $20k extra
     
    • Funny x 1
  3. David.85D

    David.85D Active Member

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    You should be able to find the original warranty documents using the internet archive. Recall that it was teslamotors.com back then.

    Scary. If this turns out to be another part of batterygate, they really are doing everything to run out the clock without making warranteed repairs
     
  4. askoester

    askoester New Member

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    They are telling us it was produced in late December 2012, but they are saying they can't tell us the delivery date because that has been wiped from the log
     
  5. askoester

    askoester New Member

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    We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!
     
  6. rickyjb

    rickyjb Member

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    you don't remember the date you took delivery ?
     
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  7. askoester

    askoester New Member

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    We bought it in 2017 CPO
     
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  8. ucmndd

    ucmndd Well-Known Member

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    Run a Carfax report. It will tell you when it was first sold/registered.
     
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  9. rickyjb

    rickyjb Member

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    i see , so do you not have any documents/emails of when you took delivery from them in 2017 ?

    Also are you expecting to have 8 year unlimited mileage battery warranty from the date you purchased in 2017 , or the delivery date to the first owner ?
     
  10. ucmndd

    ucmndd Well-Known Member

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    I think they’re just hoping a Dec 2012 production car wasn’t delivered until Feb or beyond so they can sneak in under the wire, but that’s a stretch.
     
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  11. ThomasD

    ThomasD Member

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    Warranty is always date of delivery when new. Tesla is blowing smoke up the butthole. If it was date of manufacture then they could take a leftover from 2020 that was built in 2019 and shorten the warranty by one to two years
     
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  12. ThomasD

    ThomasD Member

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    Coverage varies depending on the model:

    • Model S: 8 years, unlimited miles (with the exception of the original 60 kWh battery manufactured before 2015, which is covered for a period of 8 years or 125,000 miles.)
    • Model X: 8 years, unlimited miles
    • Model 3 with Standard or Mid-Range Battery – 8 years or 100,000 miles, whichever comes first, with minimum 70% retention of battery capacity over the warranty period.
    • Model 3 with Long Range Battery – 8 years or 120,000 miles (192,000 km), whichever comes first, with minimum 70% retention of battery capacity over the warranty period.
    This warranty also covers damages from a battery fire in the extremely rare instance that one should occur, even when caused by user error.

    Please note that abuse and neglect (including ignoring service notifications) can void this warranty. Coverage is also void on vehicles with a salvage or rebuilt title.

    Owners are expected to install every new software update, comply with recall advisories, carry passengers and cargo within specified limits, and make all repairs as needed.

    Transferability

    Coverage begins the day a vehicle is put into service, and is fully transferable to subsequent owners at no additional cost. This is regardless of whether a vehicle is sold by a private party or a dealer.

    Extended Service Agreement

    It is possible to extend the New Vehicle Limited Warranty period for a Model S or Model X purchased from Tesla or a private party for a period of two or four years:

    Model S

    2-Year Extended Service Agreement: $2,100
    4-Year Extended Service Agreement: $4,250

    Model X

    2-Year Extended Service Agreement: $2,400
    4-Year Extended Service Agreement: $4,800

    The cost is an additional $500 if the extended service agreement is purchased 180 days after the vehicle is originally put into service, and can be purchased until 30 days after the New Vehicle Limited Warranty expires. It can be canceled at any time for a prorated refund.

    Tesla’s purchased from a third-party dealer are not eligible to add an extended service contract. An extended service agreement is not currently offered for Model 3.


    Want to keep tabs on the used Tesla market so you can snap up a good deal before anyone else? Bookmark our listings page.

    Want a 100% free Net Present Value estimate on your Tesla? Contact me directly at [email protected]
     
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  13. Wratran

    Wratran Member

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    It’s not the date you purchased the car...if it used or CPO...the battery 8yr warranty is from the original owner that took delivery.

    I bought a used 2015 in 2017...the 8yr warranty start in 2015 and not 2017
     
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  14. beatle

    beatle Member

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    With all the data Tesla collects on their cars, they have so many glitches that lead to the owners losing features or getting cut out of warranty coverage. What a coincidence.
     
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  15. Zextraterrestrial

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    I'd be 99.99% sure it was delivered in 2012 FYI
    a few 2012 delivered early in January but not many
     
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  16. domodan

    domodan Member

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    Just pull a Carfax report - it will tell you. Hell, give me the VIN and I’ll run one for you.
     
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  17. David.85D

    David.85D Active Member

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    FWIW. I saved the 2014 version of the warranty document and it clearly states the warranty starts on delivery. Not build.

    "When Does the Warranty Period Begin and End?
    This New Vehicle Limited Warranty begins on the first day a new vehicle is put into use by delivery
    to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
    whichever is earlier, and provides coverage for the period based on the specified warranty as
    described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
    replacement of the vehicle, under this New Vehicle Limited Warranty are covered only until the
    applicable warranty period of this New Vehicle Limited Warranty ends, or as otherwise provided by
    applicable law."
     
    • Helpful x 1
  18. SabrToothSqrl

    SabrToothSqrl Active Member

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    every post i read is just another satisfied customer ;)
     
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  19. KalJoMoS

    KalJoMoS Member

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    @David.85D, it’s the New Vehicle Warranty terms that you describe but the OP did asked about battery 8 years warranty status...
    To help the OP, do run the VIN online to see the initial statements as there are records for every car, as already been suggested.
     
  20. VikH

    VikH Supporting Member

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    How much are they asking you to pay for a replacement pack?
     
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