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Model S Battery Replacement

askoester

New Member
Feb 25, 2021
4
4
62025
The warranty for our 2012 S P85 says that we have 8 years from the date of delivery for our battery warranty. Tesla is now telling us it is 8 years from the date of production. That's not true, when we purchased the Model S CPO our warranty stated "8 years from date of delivery". Tesla is now telling us the Date of Delivery has been wiped from the log and they can't tell us what that date is. However they are telling us the Date of Production was December 2012 meaning we are out of warranty for battery replacement. Has anyone dealt with this? Seems like wiping the "Date of Delivery" from the log is suspicious and fraudulent IMO.
 
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David.85D

Active Member
Oct 29, 2016
1,372
1,135
USA
You should be able to find the original warranty documents using the internet archive. Recall that it was teslamotors.com back then.

Scary. If this turns out to be another part of batterygate, they really are doing everything to run out the clock without making warranteed repairs
 

askoester

New Member
Feb 25, 2021
4
4
62025
when did you actually get it?
2012 were made in 2012 so by now I would think all were delivered by end of Feb '13 and it makes no difference anyways?
January back then you could still sell it for like $20k extra
They are telling us it was produced in late December 2012, but they are saying they can't tell us the delivery date because that has been wiped from the log
 

askoester

New Member
Feb 25, 2021
4
4
62025
We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!
 

ucmndd

Well-Known Member
Mar 10, 2016
6,301
11,737
California
i see , so do you not have any documents/emails of when you took delivery from them in 2017 ?

Also are you expecting to have 8 year unlimited mileage battery warranty from the date you purchased in 2017 ?
I think they’re just hoping a Dec 2012 production car wasn’t delivered until Feb or beyond so they can sneak in under the wire, but that’s a stretch.
 

ThomasD

Member
Nov 22, 2019
863
374
florida
Coverage varies depending on the model:

  • Model S: 8 years, unlimited miles (with the exception of the original 60 kWh battery manufactured before 2015, which is covered for a period of 8 years or 125,000 miles.)
  • Model X: 8 years, unlimited miles
  • Model 3 with Standard or Mid-Range Battery – 8 years or 100,000 miles, whichever comes first, with minimum 70% retention of battery capacity over the warranty period.
  • Model 3 with Long Range Battery – 8 years or 120,000 miles (192,000 km), whichever comes first, with minimum 70% retention of battery capacity over the warranty period.
This warranty also covers damages from a battery fire in the extremely rare instance that one should occur, even when caused by user error.

Please note that abuse and neglect (including ignoring service notifications) can void this warranty. Coverage is also void on vehicles with a salvage or rebuilt title.

Owners are expected to install every new software update, comply with recall advisories, carry passengers and cargo within specified limits, and make all repairs as needed.

Transferability

Coverage begins the day a vehicle is put into service, and is fully transferable to subsequent owners at no additional cost. This is regardless of whether a vehicle is sold by a private party or a dealer.

Extended Service Agreement

It is possible to extend the New Vehicle Limited Warranty period for a Model S or Model X purchased from Tesla or a private party for a period of two or four years:

Model S

2-Year Extended Service Agreement: $2,100
4-Year Extended Service Agreement: $4,250

Model X

2-Year Extended Service Agreement: $2,400
4-Year Extended Service Agreement: $4,800

The cost is an additional $500 if the extended service agreement is purchased 180 days after the vehicle is originally put into service, and can be purchased until 30 days after the New Vehicle Limited Warranty expires. It can be canceled at any time for a prorated refund.

Tesla’s purchased from a third-party dealer are not eligible to add an extended service contract. An extended service agreement is not currently offered for Model 3.


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Wratran

Member
Feb 17, 2019
331
114
Dallas
It’s not the date you purchased the car...if it used or CPO...the battery 8yr warranty is from the original owner that took delivery.

I bought a used 2015 in 2017...the 8yr warranty start in 2015 and not 2017
 
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beatle

Member
Aug 31, 2019
995
476
Springfield, VA
We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!

With all the data Tesla collects on their cars, they have so many glitches that lead to the owners losing features or getting cut out of warranty coverage. What a coincidence.
 
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David.85D

Active Member
Oct 29, 2016
1,372
1,135
USA
FWIW. I saved the 2014 version of the warranty document and it clearly states the warranty starts on delivery. Not build.

"When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the first day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
replacement of the vehicle, under this New Vehicle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Limited Warranty ends, or as otherwise provided by
applicable law."
 
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KalJoMoS

Member
Aug 11, 2019
305
179
EETN, EST
@David.85D, it’s the New Vehicle Warranty terms that you describe but the OP did asked about battery 8 years warranty status...
To help the OP, do run the VIN online to see the initial statements as there are records for every car, as already been suggested.
 

VikH

Supporting Member
Nov 23, 2015
968
781
Midwest, USA
The warranty for our 2012 S P85 says that we have 8 years from the date of delivery for our battery warranty. Tesla is now telling us it is 8 years from the date of production. That's not true, when we purchased the Model S CPO our warranty stated "8 years from date of delivery". Tesla is now telling us the Date of Delivery has been wiped from the log and they can't tell us what that date is. However they are telling us the Date of Production was December 2012 meaning we are out of warranty for battery replacement. Has anyone dealt with this? Seems like wiping the "Date of Delivery" from the log is suspicious and fraudulent IMO.

How much are they asking you to pay for a replacement pack?
 
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