Model S Battery Replacement

[askoester]

The warranty for our 2012 S P85 says that we have 8 years from the date of delivery for our battery warranty. Tesla is now telling us it is 8 years from the date of production. That's not true, when we purchased the Model S CPO our warranty stated "8 years from date of delivery". Tesla is now telling us the Date of Delivery has been wiped from the log and they can't tell us what that date is. However they are telling us the Date of Production was December 2012 meaning we are out of warranty for battery replacement. Has anyone dealt with this? Seems like wiping the "Date of Delivery" from the log is suspicious and fraudulent IMO.

 

[Zextraterrestrial]

when did you actually get it?
2012 were made in 2012 so by now I would think all were delivered by end of Feb '13 and it makes no difference anyways?
January back then you could still sell it for like $20k extra

 

[David.85D]

You should be able to find the original warranty documents using the internet archive. Recall that it was teslamotors.com back then.

Scary. If this turns out to be another part of batterygate, they really are doing everything to run out the clock without making warranteed repairs

 

[askoester]

when did you actually get it?
2012 were made in 2012 so by now I would think all were delivered by end of Feb '13 and it makes no difference anyways?
January back then you could still sell it for like $20k extra

They are telling us it was produced in late December 2012, but they are saying they can't tell us the delivery date because that has been wiped from the log

 

[askoester]

We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!

 

[rickyjb]

We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!

you don't remember the date you took delivery ?

 

[askoester]

you don't remember the date you took delivery ?

We bought it in 2017 CPO

 

[ucmndd]

Run a Carfax report. It will tell you when it was first sold/registered.

 

[rickyjb]

We bought it in 2017 CPO

i see , so do you not have any documents/emails of when you took delivery from them in 2017 ?

Also are you expecting to have 8 year unlimited mileage battery warranty from the date you purchased in 2017 , or the delivery date to the first owner ?

 

[ucmndd]

i see , so do you not have any documents/emails of when you took delivery from them in 2017 ?

Also are you expecting to have 8 year unlimited mileage battery warranty from the date you purchased in 2017 ?

I think they’re just hoping a Dec 2012 production car wasn’t delivered until Feb or beyond so they can sneak in under the wire, but that’s a stretch.

 

[ThomasD]

Warranty is always date of delivery when new. Tesla is blowing smoke up the butthole. If it was date of manufacture then they could take a leftover from 2020 that was built in 2019 and shorten the warranty by one to two years

 

[ThomasD]

Coverage varies depending on the model:

• Model S: 8 years, unlimited miles (with the exception of the original 60 kWh battery manufactured before 2015, which is covered for a period of 8 years or 125,000 miles.)

• Model X: 8 years, unlimited miles

• Model 3 with Standard or Mid-Range Battery – 8 years or 100,000 miles, whichever comes first, with minimum 70% retention of battery capacity over the warranty period.

• Model 3 with Long Range Battery – 8 years or 120,000 miles (192,000 km), whichever comes first, with minimum 70% retention of battery capacity over the warranty period.

This warranty also covers damages from a battery fire in the extremely rare instance that one should occur, even when caused by user error.

Please note that abuse and neglect (including ignoring service notifications) can void this warranty. Coverage is also void on vehicles with a salvage or rebuilt title.

Owners are expected to install every new software update, comply with recall advisories, carry passengers and cargo within specified limits, and make all repairs as needed.

Transferability

Coverage begins the day a vehicle is put into service, and is fully transferable to subsequent owners at no additional cost. This is regardless of whether a vehicle is sold by a private party or a dealer.

Extended Service Agreement

It is possible to extend the New Vehicle Limited Warranty period for a Model S or Model X purchased from Tesla or a private party for a period of two or four years:

Model S

2-Year Extended Service Agreement: $2,100
4-Year Extended Service Agreement: $4,250

Model X

2-Year Extended Service Agreement: $2,400
4-Year Extended Service Agreement: $4,800

The cost is an additional $500 if the extended service agreement is purchased 180 days after the vehicle is originally put into service, and can be purchased until 30 days after the New Vehicle Limited Warranty expires. It can be canceled at any time for a prorated refund.

Tesla’s purchased from a third-party dealer are not eligible to add an extended service contract. An extended service agreement is not currently offered for Model 3.

–
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[Wratran]

It’s not the date you purchased the car...if it used or CPO...the battery 8yr warranty is from the original owner that took delivery.

I bought a used 2015 in 2017...the 8yr warranty start in 2015 and not 2017

 

[beatle]

We have the original warranty documents. We don't have the delivery date because Tesla is saying that information was removed from our log!

With all the data Tesla collects on their cars, they have so many glitches that lead to the owners losing features or getting cut out of warranty coverage. What a coincidence.

 

[Zextraterrestrial]

We bought it in 2017 CPO

I'd be 99.99% sure it was delivered in 2012 FYI
a few 2012 delivered early in January but not many

 

[domodan]

Just pull a Carfax report - it will tell you. Hell, give me the VIN and I’ll run one for you.

 

[David.85D]

FWIW. I saved the 2014 version of the warranty document and it clearly states the warranty starts on delivery. Not build.

"When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the first day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
replacement of the vehicle, under this New Vehicle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Limited Warranty ends, or as otherwise provided by
applicable law."

 

[SabrToothSqrl]

every post i read is just another satisfied customer

 

[KalJoMoS]

@David.85D, it’s the New Vehicle Warranty terms that you describe but the OP did asked about battery 8 years warranty status...
To help the OP, do run the VIN online to see the initial statements as there are records for every car, as already been suggested.

 

[VikH]

The warranty for our 2012 S P85 says that we have 8 years from the date of delivery for our battery warranty. Tesla is now telling us it is 8 years from the date of production. That's not true, when we purchased the Model S CPO our warranty stated "8 years from date of delivery". Tesla is now telling us the Date of Delivery has been wiped from the log and they can't tell us what that date is. However they are telling us the Date of Production was December 2012 meaning we are out of warranty for battery replacement. Has anyone dealt with this? Seems like wiping the "Date of Delivery" from the log is suspicious and fraudulent IMO.

How much are they asking you to pay for a replacement pack?