Model S becomes unresponsive while driving!

[Justintiime]

Aww bummer that it happened so soon after purchase. That could have been quite scary had it happened on the highway. That is a bummer that the SvC is so far away from you too; however, I'm sure Tesla will make it right. Their service is pretty awesome.

initially, it DID happen on the highway! It was definitely scary

 

[cwerdna]

initially, it DID happen on the highway! It was definitely scary

Since you felt it was scary (and I agree), you should file a safety complaint at Home | Safercar -- National Highway Traffic Safety Administration (NHTSA) once the issue has been resolved.

 

[Justintiime]

very impressed...Tesla called me promptly at 7:30am today, dispatched a truck and trailer and got to my house about 11am! They dropped off a nice Model X for me to drive (I get to play with autopilot) and said they will call me in the morning when they know whats up. They watched my youtube video and said it sounds like maybe even the battery is going bad?

If thats the case, they said the procedure goes like this (because its a "classic VIN Battery")

1. Install new battery,
2. Bring car back to me
3. Send battery to california for refurbishment (3-4 months)
4. Ship battery back to Raleigh
5. They bring me another loaner, bring my car in, put MY battery back in my car, and bring my car back

Sounds messed up. I'd think they'd just leave the new battery in?

I will have more info in a few hours

 

[Justintiime]

"Low isolation in the drive unit " is the official answer. Should have a parts availability update in a day or so

 

[aconrad]

Jealous you got an X as a loaner-- I want to do a long term demo of an X for my wife but havent been able to secure one.

Silver lining. (also, I have a 2013 85 and have loved it FWIW)

Good luck!

 

[Justintiime]

So, within 48 hours, my car was returned to me with a new motor, fully detailed and charged up. Could not ask for better service!

 

[HankLloydRight]

Would you say they got it back to you "just in time"?!?


(come on, somebody had to do it)

 

[hill]

I guess I'd be more tolerant if this happened more than 3 weeks after getting the car lol

That happened after we drove as an update was trying to do it's thing - not actually installing, just the download part. Did a reset, then all went well.
.