My situation got worse. First, I'd been having flaky wand insert at both home & Supercharger while the LED's were broke. After the ranger put in new port assembly (2 pics below), he launched a software update and left. After software & rebooting, I could not charge and no LED's either. Wand was not seated properly (Charge cable not fully secured error in App), and charge port latch not engaged (on instrument cluster). Call ranger and shared this "missing bottom donut photo" of my home wall connector wand. So, that black plastic or hard rubber donut became unsecured to wand, and resided in the car port. So it was kind of working, just because the part was still where it needed to be at home charging.
Ranger said go to SC, I plugged in and it was still flaky to insert wand, but did, and no LED's but charging happened. So after a few minutes, I tried to remove wand and no luck, would not unlock even though I could hear that clicking attemped. I then tried the pull cord located in the trunk wall, still could not remove wand, so stuck. Ranger came and opened up the back again, found that the pull cord was tangled, and it does happen a lot. He got wand out, and tried some more insert/removes. Eventually he said service team mothership would call me to set an appointment at Dublin center, waiting on that now.
Not sure if I can depend on the wand being able to remove, so not charging anywhere for now. Getting resolution to home wall connector wand also now.
Sorry long story, bad scene
