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Model S Delivery Experience

Discussion in 'Model S: Ordering, Production, Delivery' started by TWBC, Jan 6, 2017.

  1. TWBC

    TWBC Supporting Member

    Feb 6, 2016
    Galveston, TX
    We currently own 3 Teslas. (Model S P90D, Model X P90DL, Model X P100DL)

    As soon as the P100DL Model S was released, I ordered one on August 29, 2016. I was originally quoted Late September 2016 delivery.

    On September 30, 2016, April (Delivery Specialist) called me to tell me that my new Model S had not entered production yet so it would not be delivered by the time originally promised. I told her that was perfectly fine and to call me when she had more information.

    On October 3, 2016, April called to let me know that it was her last day and that my new Delivery Specialist would be Dayan.

    On December 15, 2016, Dayan called me to inform me that my Model S was at end-of-line inspections and should be ready for me to pick up in 7-10 days. He said it would be ready for pickup by the end of the year (2016).

    On December 30th, 2016, Dayan called to tell me that my Model S was ready for transport, but it would not be delivered by the end of the year.

    On January 2, 2017, Dayan called to inform me that my Model S was in transit to the service center.

    Yesterday (January 5th), Dayan called and said that my Model S was at the service center. We tentatively scheduled pickup for 3pm the same day. At 1:30pm Dayan called to let me know that they were fixing a couple of minor issues and they may have to push delivery out to today (January 6th). I said that was perfectly fine and to give me a call when he knew more. At 3pm he called and said that everything was almost fixed, but service needed to order a new part (rear control arm). He said that it would not delay delivery and that I could just bring my Model S in when the part arrived. We changed the delivery appointment to today (January 6th) at 3pm.

    This morning (January 6th), Dayan called and said that the detailers pulled him aside to show him an issue with the paint. The rear quarter panel paint was a different finish than the rest of the car. He said that it had been escalated to his manager, but that the car would most likely need to be rebuilt due to the difficulties in matching the Red Multi-coat Paint.

    This Model S was originally to be delivered over 3 months ago.

    Who can I escalate this issue to to get a resolution? I completely support Tesla, but would like a resolution as soon as possible.
  2. ZERO260

    ZERO260 Member

    May 22, 2016
    Waldorf MD

    I had a similar problem trying to escalate a problem. Head quarters jus do loops you back to Service Center. I got results with the store manager.

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