TMC is an independent, primarily volunteer organization that relies on ad revenue to cover its operating costs. Please consider whitelisting TMC on your ad blocker or making a Paypal contribution here: paypal.me/SupportTMC

Model S Delivery / Strategy Change / Connecting to WiFi

Discussion in 'Model S' started by Mycroft, Apr 17, 2012.

  1. Mycroft

    Mycroft Life happens

    Joined:
    Jun 18, 2011
    Messages:
    1,592
    Location:
    Tacoma, WA
    What I heard yesterday is that there is a change in delivery strategy. Tesla is going to attempt to deliver as close to 100% of the cars to the owner's home as possible.

    For several reasons:

    1. They want to professionally coordinate the communications of the car with the owner's Internet connection. Especially in the first year or two, there are going to be frequent, large updates to the car's software and firmware. Many owners aren't savvy enough to set up a wi-fi point and link it to the car without help. They'll most likely show up with a new wi-fi AP for cases where the owner only has a wired router.

    2. With the car connected via wi-fi, they'll be able to set up the owner's PC to manage the music in the car.

    3. The white-glove service will provide an outstanding customer experience with the company.

    4. The owners may have lots of friends/relatives who will want to participate in the delivery. Fantastic word-of-mouth opportunity! Party!!
     
  2. crzyskl

    crzyskl P6398

    Joined:
    Jan 18, 2012
    Messages:
    43
    Location:
    Lake in the Hills, IL
    I am definitely planing on having people over to hang out (grilling anyone?) and be a part of the Tesla experience. Hopefully it will be on the weekend, but if not, its totally worth a day off of work. i am hoping that other people will also have people over to spread the word and get people not just excited about Tesla, but actually engaged in the Tesla driving experience. I also live just a few miles for an interstate, looking forward to taking it out and seeing what it can do!
     
  3. MitchL

    MitchL S#945

    Joined:
    Dec 28, 2011
    Messages:
    183
    Location:
    Saratoga, CA
    Interesting - since I live close to the factory, I'm still hoping for a factory delivery, even if it's not a big party there.

    The reason? Depending on when my car (S#945) is produced, I might not have a habitable house to deliver to. (I'm doing a major renovation, including electrical upgrades might mean no electricity, no networking, or even a place to park. Delivering to the tiny apartment I'll be staying in while this is going on seems anticlimactic.).

    Many of Tesla's early customers will be technically savvy, I would imagine, with complicated home networks (I've got about 50 live IPs on mine). I hope the people they send to do the setup can deal with people like us.

    I totally agree that it'd help with customer experience, and it's a great way to handle deliveries when you don't have a network of dealerships with big parking lots.

    It'd take an extra trip, but one nice thing Tesla could do would be to make sure that the charger outlet (or HPC installation) is suitable before delivery. I'm likely to get the HPC now that I'm certain I'll be upgrading my electric service, but it'd be great to know it's installed properly and working before the car arrives.

    /Mitch.
     
  4. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,923
    This is cool to hear, particularly the bit about managing the car's music over the network :)
     
  5. tdelta1000

    tdelta1000 Active Member

    Joined:
    Jul 19, 2009
    Messages:
    1,667
    Location:
    South Florida
    Sounds cool.... I think that would put the Model S ahead of class competitors.
     
  6. ElSupreme

    ElSupreme Model S 03182

    Joined:
    Jan 13, 2012
    Messages:
    4,279
    Location:
    Atlanta, GA
    They can try. But my Dvorak layout, on a QWERTY key caps will keep them from messing with my computer.

    But really NO ONE but me installs stuff on my computer! :) Maybe I will build a dummy box for them to install their stuff on.
     
  7. Iz

    Iz EVs are here to stay

    Joined:
    Nov 22, 2006
    Messages:
    1,074
    Location:
    New York
    I avoid setting up wi-fi at home because the jury is still out on wi-fi's long term effects and have 2 little ones at home. Hope the Model S has an RJ-45 port :eek:
     
  8. Mycroft

    Mycroft Life happens

    Joined:
    Jun 18, 2011
    Messages:
    1,592
    Location:
    Tacoma, WA
    Yes, and that's another complication with wi-fi. Depending on the owner's configuration, wi-fi nodes may be on a different subnet from the main PC and thus inaccessible even for owners savvy enough to connect a wi-fi router. By having an expert onsite, they can ensure that the wi-fi is either acting as the primary gateway for the whole house, or configured in AP mode (and thus on the same subnet), or that a route is set up to enable communication with the car. Gateway or AP mode would be much more preferable of course.
     
  9. Mycroft

    Mycroft Life happens

    Joined:
    Jun 18, 2011
    Messages:
    1,592
    Location:
    Tacoma, WA
    VERY unlikely that there will be an Ethernet port on the car. You should be able to buy and install a low power "B" wi-fi on the far side of the garage and link it via Ethernet to the main connection. Then you should have the same exposure as if your neighbor had wi-fi.

    Personally, I don't worry about wi-fi radiation effects. We're constantly bombarded by microwaves, radio-waves, solar-waves, cellular, etc. etc. 24x7 whether we have the devices or not.
     
  10. Doug_G

    Doug_G Lead Moderator

    Joined:
    Apr 2, 2010
    Messages:
    15,851
    Location:
    Ottawa, Canada
    Yeah, that's one of the sillier faux controversies. I suspect it's an "anti-placebo" effect.
     
  11. Mycroft

    Mycroft Life happens

    Joined:
    Jun 18, 2011
    Messages:
    1,592
    Location:
    Tacoma, WA
    I'm sure they'll gladly let you install and configure any software. They can just watch you and answer any questions you might have.
     
  12. ggr

    ggr Roadster R80 537, SigS P85 29

    Joined:
    Mar 24, 2011
    Messages:
    2,475
    I think I can handle setting up the Wi-fi. They're certainly not finding out our password.

    Finding a PC in our house will be literally impossible, unless we have house guests at the time. And it's against company policy for them to touch my Mac.

    Anyway, they promised factory delivery, and I want it.
     
  13. Trnsl8r

    Trnsl8r Blue 85kwh since 12/8/12

    Joined:
    Aug 20, 2011
    Messages:
    1,675
    Location:
    San Jose, CA
    +1 on all counts.
     
  14. Lyon

    Lyon 2016 S P100DL, 2016 X P90D

    Joined:
    Dec 26, 2011
    Messages:
    1,988
    Location:
    Eugene, Oregon
    Ditto. I hope that they've got a Mac version of the software or that the Model S simply allows itself to be loaded as a network drive. Actually, that would be great, load the drive, drag n' drop the music (in the correct format of course) and you're done (eventually)
     
  15. Kipernicus

    Kipernicus Model S Res#P1440

    Joined:
    Dec 2, 2009
    Messages:
    1,171
    Location:
    Belmont, CA
    So long as I get to visit the factory later, I would love to have home delivery even though I only live 20 min away.
    I don't think I want to throw a party either - I want the ranger's time all to myself. Only after I've got the car settled in will I invite friends over to check it out.
     
  16. gg_got_a_tesla

    gg_got_a_tesla Model S: VIN P65513, Model 3 Res Holder

    Joined:
    Jan 29, 2010
    Messages:
    6,097
    Location:
    Redwood Shores, CA
    Sounds like what I'll do as well. If there's going to be a 'generic' event again at the factory anyway (as has been rumored recently) for res holders, I'd not need the factory experience otherwise and would prefer (a quiet) home delivery.
     
  17. CurrieG

    CurrieG Member

    Joined:
    Jan 3, 2012
    Messages:
    46
    Location:
    Toronto
    I like the Home Delivery idea AND the Party too.

    I will have no issues seting up Wi-Fi, etc... Do it all the time. I like the idea of setting up the music and hopefully other car functions from my home computer!
     
  18. jerry33

    jerry33 S85 - VIN:P05130 - 3/2/13

    Joined:
    Mar 8, 2012
    Messages:
    12,753
    Location:
    Texas
    Good luck on them configuring my server.
     
  19. AnOutsider

    AnOutsider S532 # XS27

    Joined:
    Apr 3, 2009
    Messages:
    11,923
    Pretty sure they'll let the tech-savvy (most here) do their own thing. They probably just want to make sure things work for the other 99% of the population.
     
  20. dadaleus

    dadaleus 4GETOIL P85#S70,FdrX,S85D

    Joined:
    Aug 27, 2009
    Messages:
    884
    Location:
    Solana Beach, California, United States
    Getting home delivery will save me >$1,000 in sales tax. With that my family can nip up to Freemont for the factory experience later and still come out ahead.
     

Share This Page