Havoc
Member
To all with first deliveries, make sure to fully inspect the car paint, panel alignment (open close the frunk, doors, all which were misaligned on my first S) - given that TESLA has made improvements my first S was full of mechanical issues - all of which were taken care of by my local TESLA dealer in Seaside (NORCAL / Monterey Area) who are masters of reworking what the factory failed to inspect.
My new S was ordered in Oct and I received a text this weekend stating the delivery would be on the 26th (days notice) stating that if you are not able to pick up the car within a 3 day window they move you back into the mix of orders.
No courtesy call or email to provide a choice of delivery dates, as a matter of fact they stated that I needed to take delivery in a parking lot with a pick up time slot of 2 hours~! I'm out of town and have no problem with the wait for the car, but TESLA has gotten too arrogant in handling customer service- "take it or leave it", even after trying several times to elevate this issue, I get this response:
" So this is how its work , once you got the VIN assigned to your account then you will get a text for the auto scheduling about your delivery day, and if the customer is not able to take delivery within three days we need to release the vin to another customer who is ready to take the delivery that is our policy. Sorry we cannot hold the VIN more than 3 days, then the vin will be assigned for a high demand customer that’s waiting for the car."
I love my car, but I'm not "loving TESLA"- Arrogant and lacking in customer service scheduling skills and manners
Are you buying a Tesla Model S or a Nissan Versa (MRSP around $12,900)? On second thoughts, that response would unacceptable even from a Nissan dealer. Tesla will really have to step up if they wish to compete with the customer service usually provided by established dealerships who sell cars in the Model S price range.