AnselmDante
Porn Stunt Double
So last week, USAA could not accurately identify my Tesla as a Model S LR. They insisted the VIN identifies it as a Model S Performance. I just spent 93 minutes on the phone with one of their agents, and long story short, I am not happy with USAA right now. If that's all you care about, you can stop reading now. If not, proceed to my rant below.
I was told last week the only way to properly identify my vehicle was to let the policy activate, on the date I chose, August 16th. I called this afternoon to tell them this is not a sensible solution. I did not want to activate a policy that misidentifies my car, pay the rate I was quoted, and then have the name manually changed. The agent told me that was the only solution. I asked to speak to a supervisor, after exhaustively explaining to her why this is unacceptable. Things like you are quoting me on the wrong car and a claim a few years from now might result in USAA telling me my car is identified as a pre-2021 model.
She told me a supervisor cannot change it and they have less permissions that she does to interact with the system. I explained if a supervisor has less authority and access than you do, they are not a supervisor. She then said her supervisor was at lunch, I then insisted to speak to another supervisor. After being on hold for several minutes, she came back and explained the policy can be corrected, the supervisor explained how to do it, and she can help me.
After another 20 or so minutes periodically on hold, she began listing all the policy options. I asked if it was the same as Friday's policy. I was told yes. She then proceeded to quote the wrong deductibles, property coverage amounts, and other options such as rental car service. After correcting everything, I asked why there were so many differences. She said the policy from Friday did not list a VIN. I took a breath, and then explained to her the VIN was why the vehicle was improperly identified...
After all of this, the monthly rate went up by $10 from Friday's quote. I asked her to explain why this changed and she said "I don't know". Also, she had to change my activation date to the 15th. There was no explanation given. I assume it was a limitation of their system doing two policies on the same activation day.
After checking my vehicle rates, I found that my other four vehicles have an accident free discount, but the Tesla does not. I'd love to call and get an explanation, but last year someone turned right, from a left turn lane, in front of me, and I chose to skid into a curb to avoid them. I was cited as being at fault because technically the other driver did not hit me. Knowing my luck, they will correct my policy by removing the discount from the other four vehicles...
I'm fed up at this point. USAA has always been good to me. I've gotten free roof replacements from them on my last two houses, and the vehicle claims have always been processed quickly and hassle free. But right now I'm really frustrated. Maybe in a few days, after I calm down, I can call them back and try to get some better explanations.
I was told last week the only way to properly identify my vehicle was to let the policy activate, on the date I chose, August 16th. I called this afternoon to tell them this is not a sensible solution. I did not want to activate a policy that misidentifies my car, pay the rate I was quoted, and then have the name manually changed. The agent told me that was the only solution. I asked to speak to a supervisor, after exhaustively explaining to her why this is unacceptable. Things like you are quoting me on the wrong car and a claim a few years from now might result in USAA telling me my car is identified as a pre-2021 model.
She told me a supervisor cannot change it and they have less permissions that she does to interact with the system. I explained if a supervisor has less authority and access than you do, they are not a supervisor. She then said her supervisor was at lunch, I then insisted to speak to another supervisor. After being on hold for several minutes, she came back and explained the policy can be corrected, the supervisor explained how to do it, and she can help me.
After another 20 or so minutes periodically on hold, she began listing all the policy options. I asked if it was the same as Friday's policy. I was told yes. She then proceeded to quote the wrong deductibles, property coverage amounts, and other options such as rental car service. After correcting everything, I asked why there were so many differences. She said the policy from Friday did not list a VIN. I took a breath, and then explained to her the VIN was why the vehicle was improperly identified...
After all of this, the monthly rate went up by $10 from Friday's quote. I asked her to explain why this changed and she said "I don't know". Also, she had to change my activation date to the 15th. There was no explanation given. I assume it was a limitation of their system doing two policies on the same activation day.
After checking my vehicle rates, I found that my other four vehicles have an accident free discount, but the Tesla does not. I'd love to call and get an explanation, but last year someone turned right, from a left turn lane, in front of me, and I chose to skid into a curb to avoid them. I was cited as being at fault because technically the other driver did not hit me. Knowing my luck, they will correct my policy by removing the discount from the other four vehicles...
I'm fed up at this point. USAA has always been good to me. I've gotten free roof replacements from them on my last two houses, and the vehicle claims have always been processed quickly and hassle free. But right now I'm really frustrated. Maybe in a few days, after I calm down, I can call them back and try to get some better explanations.
gave me a March estimate. By Sunday EDD went to Aug 11- Aug 22. 
