As I mentioned before I picked up mine Tuesday the 13th. I could not find anything wrong with the car. A couple of scratches were buffed out today. My only complain is with customer service. I have 2, first about the tires.
I accepted my MS on Tuesday and it has summer tires. I complained because It’s is now mid September and come late October or November those tires would be useless in the Philadelphia area. I was told the summer tires are the correct configuration. I asked for a service appointment to swap the summer tires for all season. I was told sure for about $1,300 they could do It. I asked for a credit for the brand new summer tires and I was told a flat no. I have no place to store the tires and no desire to toss a brand new set of tires.
My 2nd complaint about customer service is minor but it shows how they don‘t care about their customers. It’s one thing if we are buying a Yugo but this is a high end very expensive car. Again, I’m not complaining about wasting $45. I just don’t understand their thinking. When I’m ordered my MS in January the mobile connector cam only with the 110 adapter. I bought the 14-50 adapter back in May when the came back in stock to be ready for delivery in July. We all know that now the car does not come with the mobile charger and we need to buy one. And yes, I did get a code for a free one since I placed the order in January. The thing is the new mobile charger comes with both the 110 and 14-50 adapter. I took the one I bought in May to trade it for a dif adapter. Again, I was told a flat no. I only have 30 days from purchase to return it.
It’s silly and the $45 is not taking food from my family. The point is, from a customer satisfaction aspect, it would make PR sense to do the right thing.