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Model S: Frustrating experience with Tesla Roadside Assistance

Discussion in 'Model S' started by JDH55, Feb 16, 2021.

  1. KArnold

    KArnold Member

    Joined:
    May 21, 2017
    Messages:
    492
    Location:
    Columbus OH
    Do you look for anything specific or that it just looks normal? I've never done this but it sounds like a great idea.

    And obviously the handles can get hot but if it's extremely hot I'll change chargers. That's rare but has happened a few times in my 4 years. Might just be normal too and my paranoia speaking.
     
  2. outdoors

    outdoors Always roaming

    Joined:
    Aug 10, 2014
    Messages:
    1,575
    Location:
    in the moment
    So I must end with that this came from Tesla's website. I was not claiming to be an attorney as one thought. Nor was I trying to dissuade anyone from exercising any legal remedy they might intend to seek. I would assume if you walked into your service center and presented them a bill for whatever your damages are they would point you to this. Now people would know that before walking in and be more prepared for their case.

    Wow I will think twice about posting pertinent information that people might want to read. I also looked three other OEM's they all kind of read more or less the same. I would also read on that Tesla wants you to go after tow services yourself if they mess up your car.

    Once again strange situation.
     
  3. SO16

    SO16 Active Member

    Joined:
    Feb 25, 2016
    Messages:
    2,630
    Location:
    MI
    Mainly just look to see if there’s any debris in the plug and if one of the pins is broken.
     
  4. ArizonaP85

    ArizonaP85 Member

    Joined:
    Apr 6, 2017
    Messages:
    263
    Location:
    Phoenix
    Many such disclaimers are, in their turn, limited by state law. Often their real function is discourage legitimate claims; something at which to point to scare off harmed customers.

    Tesla’s first liability to OP is from the damage its charging service did to his car. Roadside just did a poor job cleaning up the Supercharger’s mess.

    Imagine driving an ICE and a Chevron station accidentally put diesel through its unleaded pump, damaging your fuel system, and leaving you stranded: everyone here sees how Chevron would be liable for the tow, repairs, loss of use, etc.

    If a Chevron canopy collapsed in front of and behind an ICE car, trapping it overnight and into the next day, then Chevron would have to pay for lodging and lost work. Tesla’s Supercharger melting to OP’s car trapped him in exactly the same way and Tesla is liable.

    Just because Tesla’s Supercharger dispenses electrons instead of hydrocarbons does not change its legal responsibilities. This isn’t a complex case. But we’ve all seen reports here of how poor Tesla’s customer “service” can be on the front lines and they are apt to not see Tesla’s clear-cut liability as quickly as Tesla’s lawyers or insurance adjusters will. OP should consult a lawyer if Tesla’s legal department doesn’t do right by him.

    Accidents happen, just like with gas stations dispensing the wrong fuel. I hope that OP’s wife can accept that over time and come back to the Tesla family.

    Good luck. We’re all sorry that this rare accident happened to you.
     
  5. 4SUPER9

    4SUPER9 Active Member

    Joined:
    Jun 6, 2013
    Messages:
    2,409
    Location:
    California
    Why? You posted legitimate info that was useful to see. Annoying and frustrating to read, but still useful.
     
    • Helpful x 1
  6. fokap888

    fokap888 Member

    Joined:
    Jan 25, 2021
    Messages:
    49
    Location:
    San diego
    You should take this to news and get a lawyer. It is Tesla car and Tesla charger. And what happened to 24/7 roadside service ?
    They have Saturday and Sunday off ? Maybe they should suggest Tesla owners to not take road trips on that days!

    I know people who had issues with their cars during road trips and none of them was happy with roadside service.
    Maybe their issues were less serious then yours but still....
     

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