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Model S "instrument" display gone blank - any one else had this ?

Discussion in 'Model S' started by PV4EV, Jan 18, 2015.

  1. PV4EV

    PV4EV Member

    Joined:
    Oct 26, 2011
    Messages:
    477
    Location:
    Area 51 / UK
    I've had the use of a P85+ the past few weeks whilst Tesla fault find an intermittent charging problem on my Roadster. The car is 3 months old, 3k miles on it.

    However, I've experienced numerous faults with the sat-nav, poor 3G signal related problems, radio controls ignoring button requests, unexpected or irrelevant messages appearing under the speedo.

    *But* .. yesterday something more significant happened :-

    Whilst driving along a motorway at speed, I noticed the radio volume bar pop-up to the left of the main speedo as if I was using the steering wheel buttons to adjust volume, but my hand was no where near the buttons .. A few moments later the speedo display area flickered on/off with vertical bars of image corruption showing, followed by it going mostly bright, then blank completely. See photos below. A car reboot has no effect. The fault is again present today after overnight charging. I cannot raise any help via Tesla's help number here in the UK so I am a bit stuck with the fault.

    The car still drives ok and the central display works as normal, but it is a bit odd driving without any instrument displays. I'll probably have the use of the car for another week or so. At a push Tesla UK might collect/replace even though they're 100+ miles from my location.

    I have applied the universal engineering fix of a targeted thump on/around the display structure, but to no avail. I presume this is a connector fault, or perhaps component failure.


    Has anyone else experience this ? .. any suggestions as to where else to thump it ?!?!?!!


    ( apologies for cell phone photos 'as it happened' )

    2015  01  15  speedo display problems for TMC.jpg

     
  2. NOLA_Mike

    NOLA_Mike Active Member

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    Location:
    Hammond, LA
    Try rebooting the instrument cluster?. Hold the two top buttons on the steering wheel (the buttons above the scroll wheels) together until it reboots.
     
  3. PV4EV

    PV4EV Member

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    Thanks for your suggestion. Just been out to try it, but unfortunately its still not coming back to life.

    Pressing both buttons results in the instrument cluster display going completely dark after a 10 second delay, then after a further 12 seconds or so, the screen 'blooms' up brightly like my original photo then gradually fades back to a dark grey.

    It would appear to be a bit fubar :-(
     
  4. ecarfan

    ecarfan Well-Known Member

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    What do you mean by "I cannot raise any help via Tesla's help number..."? No one answers the phone? I doubt that is the case. So what happens when you call that number? What happens when your call your local Tesla Service Center? I'm sure they answer the phone.

    To state the obvious, the drivers display in your loaner car has failed. I would take the loaner car back to where you got it and point that out to Tesla. I'm sure they will assist you. I wouldn't want to drive a car with no instrumentation, as if there was a warning or alert about a problem you wouldn't see it.
     
  5. mackgoo

    mackgoo Member

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    Seems to me it's just reverting back to it's "correct" configuration. That's really the glove compartment. By any chance do you have indication on the other side?
     
  6. SteveS0353

    SteveS0353 Member

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    Haha. Off topic, but right hand drive (driving on the left of the road) is actually the original configuration. Here is an excellent article on the history and reasons for the two configurations that still co-exist exist in the world today.

    Why do some countries drive on the left and others on the right? - World Standards

    Back to the topic -- the driver's display has failed, and I'm very surprised that you can't raise Tesla in the UK. Have you considered calling the "mother ship" in the US?
     
  7. PV4EV

    PV4EV Member

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    Update :-

    Thanks for the various comments. The first call I made to 'roadside assistant/uk' was answered by someone who only wanted to establish if I had broken down on the side of the road.

    A call to the service managers mobile just went through to voicemail with no response, probably because its a Sunday.

    So, I just called a different Tesla help number and got straight through to a very technically aware person who may well have been based in the USA given his accent ("The Mother Ship" !). He talked me through 3 different tests and reboots. However, the conclusion is that the car really does have a series of related faults that do not match up with any previous similar event on their database and they've decided to collect or swap it. Its not mega urgent, so I'll sit this one out until Monday morning.

    Pleased with the response late on a Sunday afternoon.
     
  8. PrincetonP85D

    PrincetonP85D New Member

    Joined:
    Jan 18, 2015
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    Location:
    Princeton NJ
    I am currently having a very similar problem. I took delivery of my new P85D two days before Christmas. Went to drive the car on Christmas, and the driver instrument cluster wouldn't turn on. Everything else, center display included worked fine.

    The display came alive again after a recharge, and appeared to be working OK. After 6.1 upload, the problem has been increasing in frequency, happening several times per week. Now (1/18) the display has been out for two days completely.

    A call to the NJ Service center suggested rebooting main display with double scroll button hold, then follow that up with a instrument cluster reboot using the two keys above the scrolls.

    After about 16 seconds or so, the instrument cluster flashes on with the appropriate info (~ 0.5s) and then goes dark again.

    Very frustrating, as it's a pain to take it into the Service Center. I'd like to know if there is a "MASTER" reboot that reloads firmware and reboots everything from scratch. Any ideas?
     
  9. zwede

    zwede 2013 P85+

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    They won't valet the car? That's how I do it. SC comes and picks the car up and drops it off when done. They'll leave a loaner if I request it.

    Your fault does not sound SW related at all. No amount of rebooting will fix a HW fault.
     
  10. TTT

    TTT Member

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    Location:
    San Diego
    Lookup hard reboot in these threads, just s matter of pulling a fuse and replacing it
     

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