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Model S Late 2017 and v10

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Hi. I just got v10 and i seem to be missing the "theatre" option. Spoke with Tesla and they said I don't have the hardware to run those features. I'm kinda a bit iffy on the confidence level of the support person I spoke with an i'm wondering if people got the same information from them?

The person also mentioned that this is not upgradable.

I was kind of looking forward to this for those times I'm using their super charger.