Model S resets all settings after reboot

[tefla]

At June 11., the GUI was sluggish, music stopped playing, and the browser closing continuously made me do the normal two scroll-wheel reboot.
When done, every setting was reset/deleted, such as profiles, trip statistics, languages, navigation favourites, and more. Everything!
Looked like a reset to factory defaults.
Also, I temporarily lost the ability to use/enable navigate on autopilot, traffic light and stop sign control, full self driving visualization preview. Said it was not supported in this region. These came back after some time.
Called support but they could do nothing. Said the settings themselves isn't saved in the cloud - just locally on the vehicle. Blaming it on privacy issues. Asked them to access the logs, but they said they were also gone, up to the reset/boot. If that's the case, how to debug such problems?
Anyways, TuneIn favourites and Spotify playlist was retained, probably because those are stored in the cloud.
Anyone else?
I didn't note the software version, but it would have been the latest available for my vehicle at that time.
2019 Model S 100D, with MCU2.

 

[DerbyDave]

I don't know which update, but one two finger reboot lost all my energy usage statistics, so I lost the calculation for the lifetime of the vehicle. I never noticed anything else missing. I figure it is just buggy software that does weird things occasionally during reboots.

 

[sacfan]

At June 11., the GUI was sluggish, music stopped playing, and the browser closing continuously made me do the normal two scroll-wheel reboot.

When done, every setting was reset/deleted, such as profiles, trip statistics, languages, navigation favourites, and more. Everything!
Looked like a reset to factory defaults.
Also, I temporarily lost the ability to use/enable navigate on autopilot, traffic light and stop sign control, full self driving visualization preview. Said it was not supported in this region. These came back after some time.
Called support but they could do nothing. Said the settings themselves isn't saved in the cloud - just locally on the vehicle. Blaming it on privacy issues. Asked them to access the logs, but they said they were also gone, up to the reset/boot. If that's the case, how to debug such problems?
Anyways, TuneIn favourites and Spotify playlist was retained, probably because those are stored in the cloud.
Anyone else?
I didn't note the software version, but it would have been the latest available for my vehicle at that time.
2019 Model S 100D, with MCU2.

Somewhat similar thread for Model X:
Software (2022.12.3.20) reinstalls itself and resets settings to factory defaults while charging at Supercharger during long trip

 

[tefla]

I don't know which update, but one two finger reboot lost all my energy usage statistics, so I lost the calculation for the lifetime of the vehicle. I never noticed anything else missing. I figure it is just buggy software that does weird things occasionally during reboots.

Yea, pretty sore about losing the energy stats from the car was new, too.

 

[ybbor]

Exact same think happened to me on my Model 3 Performance yesterday.

Car Factory reset itself yesterday!?!

I was driving over to a friends house yesterday. I put their location in the nav and it just said loading route, but never started giving directions. I figured i might need to reboot the computer, so pressed both steering wheel buttons like i've done 100 times over my 4 years of ownership... The...

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