I wanted start a discussion about service experience with S owners.
I have a Model S Plaid that I received towards the end of last year and my service experience has been abysmal at best.
I’ve had issues noted from delivery day, (scheduled appointment in November) that still haven’t been resolved. My appointment has been rescheduled for 6 months. Often I get a message the day before the scheduled appointment stating that they need to address the issues altogether and need to reschedule.
I’ve had this happen no less than 10 times and we’re in April now.
On top of that, no guarantees for a loaner vehicle, especially considering I live over 30 miles from the closest service center. $100 a day in Uber won’t even get me home and back to the service center.
Regardless, I understand shortages of loaners, time, etc, but what I don’t understand is the lack of consideration and care for an owner. Seems like no one is concerned that I’ve been waiting 6 months for an appointment. I haven’t even gotten a decent explanation and Tesla hasn’t stated they’re waiting on parts.
I’m a very easy going person, but considering my experience, I expect at least a show of concern and desire to make things right.
I’m located in Houston btw.
I’m wondering how your service experience has been. Is anyone having a similar experience?
I have a Model S Plaid that I received towards the end of last year and my service experience has been abysmal at best.
I’ve had issues noted from delivery day, (scheduled appointment in November) that still haven’t been resolved. My appointment has been rescheduled for 6 months. Often I get a message the day before the scheduled appointment stating that they need to address the issues altogether and need to reschedule.
I’ve had this happen no less than 10 times and we’re in April now.
On top of that, no guarantees for a loaner vehicle, especially considering I live over 30 miles from the closest service center. $100 a day in Uber won’t even get me home and back to the service center.
Regardless, I understand shortages of loaners, time, etc, but what I don’t understand is the lack of consideration and care for an owner. Seems like no one is concerned that I’ve been waiting 6 months for an appointment. I haven’t even gotten a decent explanation and Tesla hasn’t stated they’re waiting on parts.
I’m a very easy going person, but considering my experience, I expect at least a show of concern and desire to make things right.
I’m located in Houston btw.
I’m wondering how your service experience has been. Is anyone having a similar experience?