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Model S Technical / Mechanical Issues

Discussion in 'Model S' started by DrComputer, Sep 27, 2012.

  1. CapitalistOppressor

    CapitalistOppressor Active Member

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    What car manufacturer in their right mind would cover any of those "issues"?

    As far as I know the whole "soft paint" meme came up because of Tesla recommending that "Touchless" car washes be used. Anyone who thinks that ANY car manufacturer covers damage to paint from a car wash that uses brushes is smoking something. The car washes themselves have big signs up absolving themselves from any liability for damage that occurs, and for good reason.

    I have had cars which have had their paint chipped by brushes, and I've even had a mirror get ripped off which put a dent and some scratches on my door. You don't need to have "soft" paint to have issues with car washes.
     
  2. kendallpb

    kendallpb Model S: P 8061

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    Weak warranty? They don't cover defects in non-Tesla parts/labour. They don't cover chips and scratches. They don't cover abuse, neglect, poor maintenance, acts of God, etc. Is this really weak--do other warranties cover abuse, accidents, fires (!), etc.?! I'm skeptical, but my car's a 2000 model, so I have no active warranty to peruse. But this doesn't seem unreasonable.

    Ford's warranty is similar.

    Heck, GM won't even cover what seems like an obvious manufacturer defect.
     
  3. Doug_G

    Doug_G Lead Moderator

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    A friend of mine had a similar but much worse situation with a Ford. The whole paint job crazed and then started falling off. It looked to like they had repainted the car after it was waxed. It was never fixed.
     
  4. Cottonwood

    Cottonwood Roadster#433, Model S#S37

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    I have software v1.7.36 in my VIN#37. Although I got the e-mail on Sept 20, 9 days ago, I have not seen v1.9.11 show up yet. The e-mail did say that it could take up to 2 weeks for the download to occur.

    A few folks have mentioned the floating image for the backup camera when in reverse. I see this almost half the time when backing up.

    Here is a snapshot of it happening. Notice how the image has floated off of the bottom of the app window.
    Float.jpg

    Although it happens less often, here are some variations. First, floating with a wrap-around in the image; the bottom of the image is displayed at the top. Notice the edge of the bumper.
    Float-Wrap.jpg

    Here is the image wrapped, but not floating. Note the app window border. The only time I have seen this is if I select the backup camera while in park or drive.
    Wrap.jpg
     
  5. MDR

    MDR Member

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    #45 MDR, Sep 29, 2012
    Last edited by a moderator: Mar 13, 2016
    No floating cam video.
     
  6. aviators99

    aviators99 Model S - R140

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    I thought someone said this was a bunch of errant pixels problem? What you've shown here is something different, and a completely different (and less common) type of bug. I'm still convinced that it is not a hardware bug, though.
     
  7. cinergi

    cinergi Active Member

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    1.9.11 is on the demo car at the Boston (natick) store. :tongue:
     
  8. mknox

    mknox Well-Known Member

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    It says "any corrosion or paint defects". I don't know what kind of cars you've been buying, but I have always had "paint defects" covered for the length of the basic warranty and corrosion for usually a lot longer. I'm not talking about exhaust or emission controls stuff... this is bodywork stuff. I've had body paint repairs made over the years, including aluminum wheels. I had 4 wheels completely re-finished under warranty due to corrosion from winter road salt and it included a loaner car because they needed it for a few days. This wasn't a "high end" car either, it was just a GMC Jimmy.

    - - - Updated - - -

    Read it again. It says "any corrosion or paint defects" and includes those items you list as "including, but not limited to." There is NO WARRANTY for paint or corrosion from Tesla according to the language in their warranty guide.

    I have had corrosion repairs made under warranty at no cost, and by GM no less (see my other post).

    - - - Updated - - -

    How do you figure? It says the New Vehicle Warranty does NOT cover "ANY corrosion or paint defects". If paint and corrosion ARE covered, why don't they say so like other manufacturers?

    Look, I'm as big a Tesla fanboy as anyone, but I am not going to "go on faith" that something will be covered when their language is pretty clear that it won't be.
     
  9. Cottonwood

    Cottonwood Roadster#433, Model S#S37

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    Well after saying something about the SW upgrade this morning on this forum, the note came up on my S this afternoon that the upgrade is ready for install. Is someone from Tesla watching this forum and initiated a push, or is this coincidence? :wink: I scheduled the install (up to 2 hours of down, no-drive time) for 2 AM. I'll see what it looks like tomorrow morning.
     
  10. Velo1

    Velo1 Member

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    If you have Tesla apply the paint armor, is opti coat still a good idea? Do you just cover the paint-exposed areas, or all surfaces including the paint armor?
     
  11. KenEE

    KenEE P1937 Reward Excellence!

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    mknox, Everything listed are problems due to non-manufacturer caused defects. The "Any corrosion or defects" is qualified by (but not limited to) the provided list of non-Tesla caused problems. Nothing in that text says Tesla caused problems are not covered. It just lists many non-Tesla caused problems and says that the list may be incomplete. Still the other items not listed would be other non-Tesla caused problems.
     
  12. RDoc

    RDoc S85D

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    That's certainly correct that it doesn't say that Tesla caused problems are not covered.
    However, what it does say is that "Any corrosion or defects" are not covered. Where does it say anything about any such defects being covered? There's nothing saying that Tesla caused problems are covered, just that among all the things not covered, non-Tesla caused problems aren't.
     
  13. shokunin

    shokunin P85 & M3

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    You can apply opti coAt on top of the paint armor
     
  14. ModelS1079

    ModelS1079 Member

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    PGuerra, how much does one pay to Opti Coat the front/hood of a Prius?
     
  15. mknox

    mknox Well-Known Member

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    I was looking at my current warranty coverage (Cadillac CTS) and it specifically says that paint and corrosion ARE covered with the EXCEPTION of those non-manufacturer-related causes for 4 years/80,000 km and Sheet Metal rust through is covered for 6 years/unlimited km's.

    What Tesla says is that Paint and Corrosion are NOT covered, INCLUDING those issues caused by non-manufacturer-related causes.

    If what you're saying is true, Tesla needs to fix the language in their warranty guide.
     
  16. kendallpb

    kendallpb Model S: P 8061

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    Ah...I think they mean "no corrosion or paint defects from these and possibly other things we haven't thought of that aren't our fault"...

    ...but you're right, unfortunately--that excerpt doesn't, technically (or legally) say that. Unless there's something else earlier in the warranty that makes it clearer--I don't have a copy and can't check. Are there really no other mentions of pain/corrosion?

    Thanks for clarifying.
     
  17. KenEE

    KenEE P1937 Reward Excellence!

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    #57 KenEE, Sep 30, 2012
    Last edited: Sep 30, 2012

    Couldn't have said it better myself.... wait, I did say that :) Well I can't recant what it says one more time. (ok ONCE more - it's only a list of reasons that they wouldn't cover the defect - here's another one not listed - bird poop! - Tesla will not repaint your car if you park it under a tree then let the bird poop set on it etc. etc. - that's all this text is for - don't expect Tesla to fix problems not caused by them! If they meant not "Any corrosion or paint defects" PERIOD, they would have put the period and skipped the list. But there is no period after "Any corrosion or paint defects" only the partial list defining what they mean by a non-covered defect.)

    Sure it would be nice to have wording more like a GM warranty. I have a CTS as well and can attest it has a great warranty.

    Maybe GeorgeB will chime in again and clarify about *manufacturer* defects in structure, panels, and paint?
     
  18. Todd Burch

    Todd Burch Voltage makes me tingle.

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    Guys...mind taking the paint warranty comments to the warranty thread? This one's intended for reporting status of actual mechanical/technical issues. Thanks!
     
  19. ChadS

    ChadS Last tank of gas: March 2009

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    Redmond, WA
    I've only had VIN 112 for a couple of days (and it has rom 1.7.36; no update notice yet), but so far things look pretty good:

    * door handles work just fine. At first I thought there was an issue, but I was assuming the handles just needed to sense a touch and they would unlatch the door, then you can pull. But my wife said "just pull!" and that seems to work--it seems to need some pressure

    * no floating camera or display pixel issues, at least not yet

    * mirrors work fine in Reverse

    * bluetooth and homelink are both fine

    The only issues I've noted:

    * bubbles in the paint armor. I was told it's "very fresh" and bubbles would disappear in a few days

    * black and white speckles inside one door handle, pretty visible with handle retracted. Delivery specialist pointed it out, and said he would alert Service

    * slightly loose plastic moldings inside the rear hatch area. Delivery specialist pointed it out, and said he would alert Service

    * the frunk is really hard to close. You have to push really hard on the edge, sometimes a few times. If you push up higher on the hood, it bends the hood (it bounces back; but still not nice). My wife refuses to use it. I will have to ask Service to look at this too.
     
  20. Bardlebee

    Bardlebee Member

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    San Antonio, TX
    Chad, what color car do you have? And can you get a close up picture of the paint armor? I am really interested in how invisible it is to the eye.
     

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